Enter sales orders in system from customer purchase orders, emails, or sales orders written by phone operators. Check accuracy of work by other data entry clerks. Send order confirmations to customers. Scan and file orders already entered.

Fulfill rebate business processes for a client utility company by examining rebate applications for energy-saving house upgrades, including HVAC, windows and insulation. When sufficient data exists, either in the application packet or trusted online sources, correct and complete applications for customers. Determine whether the application qualifies for a rebate; when it does, begin process of issuing check to customer. Perform QC evaluations of applications submitted by more junior associates in two of the three energy-saving rebate programs the client runs.

Document business procedures from files generated by Microsoft Steps Recorder, to assist training in corporate merger. Minor amount of data migration using SAP LSMW. Tested scripts for business processes on SAP.

Temporary position to process an annual surge of applications for undergraduate admission.* Calculate GPA for applicants via UM's standardized method.* Ensure other applicant data is present and properly recorded.

• Expanded role to include administration and technical editing functions.• Processed the most voluminous of vendor data feeds.• Took over and streamlined workflow quality assurance, cutting an average of four hours per week off the process. • Negotiated standards for escalating old data not yet processed, cutting the average weekly backlog from 60-75 to under a dozen.

• Converted Classical music albums to metadata for Tier 1 retailers to support online sales. • Achieved production more than 25% above team average every year of employment, maintaining data field accuracy greater than 99.8%.• Tested new software to replace a previous data entry program. Described problems in ways that made locating errant code easy. Trained department on new software.• Proposed and implemented workflow process improvements, including reorganizing product registry.• Metadata QA, including reviewing and correcting 12,000 incorrectly titled albums ahead of schedule.

• Carried fingerprint scan equipment to specified remote locations, set up and operated independent fingerprint stations.• Routinely fingerprint to FBI standards – not just young men, but applicants over 70 years of age whose fingerprints have deteriorated by age to becoming very difficult to read.

• Provided technical support to faculty and students (including remote students in other states, plus Canada) via telephone, email, and walk-in.

• Rang up customer purchases.• As time allowed, restock the gift/greeting card section of the store.

· Selected for progressively more technical positions in the Operations department.· Assisted in training nearly all the department’s personnel, including all the present shift supervisors.· Led integrating operations for a newly acquired company into our existing data center.· Troubleshoots database update problems. Identifies errors and omissions in vendor-provided data. When vendors are unable to provide data in the proper format, transforms data files from one format (generally Excel/Word/PDF) to another (generally comma-delimited or tab-delimited, often with dates in different formats). · Assists customers with problems on their systems, whether or not caused by our proprietary software. As the senior member of the night shift, sets the department’s image to Far East customers, who often ask (during their office hours) questions which are more often answered by other departments during the day.

* Maintain time-series databases of market history for nearly every stock, bond, and commodity market on Earth.* Troubleshoot problems with database updates, both locally and on customer servers.* Administer the office's central backup server.

* Rented, checked in, and prepped cars for rental.* Explained rental contracts to customers.* Ensured database of rentals was accurate.* Repaired database and systems as needed.

* Maintained database of highly sensitive materials in transit.* Extensive experience troubleshooting hardware and software issues on aging systems.* Installed hardware and software upgrades during Service-wide replacement of obsolete systems with state-of-the-art systems.* Installed, configured, and debugged the first secure WAN connection in the station’s history. Trained station personnel on its use.* Double-checked and validated signature cards for delivery of highly sensitive material.* Contacted customer agencies and scheduled delivery runs.* Filed chain-of-custody receipts for all highly sensitive material that passed through the station.

* Proofread, and returned for revision, all documents for signature by the executive officers of a headquarters that controlled over 600,000 military personnel.* Tracked location of all documents, whether for signature or information, in the executive offices. Maintained receipts for all highly classified material.* Set up conference room for briefings. Operated assigned audio/visual equipment.

* Acted as secretary to the head of Human Resources for the 1st Cavalry Division* Typed, proofread, filed, sorted incoming mail. Answered and transferred phones, placed phone calls. Applied judgement in sorting incoming communications by relative priority.