Frédérick Gouard Email & Phone Number

Francfort-sur-le-Main, Hesse, Allemagne

High quality customer service for a portfolio of French clinics and hospitals. Follow-up of transactions and accounts by providing quick and efficient solutions to specific inquiries using Microsoft Dynamics Navision.Digital data management regarding delivery delays and any other alterations to customer accounts and transactions.Creation of workflow.

Neu-Isenburg, Hesse, Allemagne

Creation of stock transfer orders, delivery notes, shipments and batch numbers on SAP.Checking the incoming and outgoing material quantities in SAP vs. warehouse notification.Posting of incoming and outgoing goods in SAP.Communication with planning department about delivery discrepancies.Direct communication with warehouses in Germany, Belgium and UK to.

Frankfurt Am Main Area, Germany

Customer Service Specialist working with a wide range French-speaking customers.Account management of professional accounts in charge of quotations, orders, requests, deliveries, documentation, toll regulations, invoice verification.Direct point of contact between European customers and the Japanese manufacturer in order to deliver the best time frame.

Langen, Germany

Local and on-site training to customers to ensure the best possible understanding of the product.Bilingual digital content management and harmonization of all company documents across different platforms.Software and hardware QA management according to the company guidelines and methodology to give customers the best possible experience.

Frankfurt Am Main Area, Germany

Bilingual QA tester in an international team of 35 people.Wrote highly detailed and descriptive bug reports for the development team to enable every member involved in the process to follow the steps described.Followed up every bug in a timely and precise manner to confirm the proposed changes were correctly implemented.Flawlessly localised the software.

Edinburgh, United Kingdom

High quality bilingual technical support in a call center (phone, emails) by providing quick and efficient solutions to technical inquiries using the company's own ticketing system.Digital content management and translation of documents and manuals from English to French, both in-app and on the company web pages.Localized proofreading – checking and.

Edinburgh, United Kingdom

Maximized business performance to achieve individual goals and company targets through the sales of products and add-ons.Provided the team with clear directions on a day to day basis to pro-actively prevent any potential stock issues and answer customers’ enquiries.Actively encouraged team development to drive sales by identifying and meeting customers’.

Edinburgh, United Kingdom

Managed different departments (Video Games, Books, Accessories and Music) within a highly successful store to achieve the company’s high expectations and drive sales forward.Ensured that the staff, stock and tills were properly manned, managed and set on a daily basis to allow a smooth and reliable business.Provided team and individual support to staff.

Peterborough/Hatfield, United Kingdom

Talent acquisition and development by identifying individual strengths and weaknesses and providing training.In charge of overseas orders from Asia as well as Internet sales to maximize results and minimize the risks in a cost-efficient manner.Ensured a high standard of customer service in leading by example.Initiated marketing and visual changes to.

Trignac, France

Dealt face-to-face on a daily basis with customers’ enquiries in a timely and professional manner.Successfully found new contractors and collaborators among the local businesses and companies.Accurately performed stock management duties to help improve sales.

Évian/Avoriaz, France

Customer management and bookings (Phone, emails, face-to-face) for up 1500 beds via the company’s ticketing system.Provided a high standard of service in direct collaboration with all sectors of activity (mainly management, reception, maintenance, entertainment) within the company by creating an accurate staff documentation covering all aspects of the.

Nantes Area, France

Specialized in online deliveries of sport goods.

Saint-Nazaire Area, France

Dealing face-to-face customer queries; Ensuring a high standard of service; collaborating with parent store; cash handling and sales; stock and deliveries management.