Frederic Heerman Email and Phone Number

- Projects : Rollout MFA (Multi Factor Authentication) + supportMigration Sharepoint on prem to Online - ICT support on site

Tasks and responsibilities:- SPOC for a number of specific business applications, a.o. the most business critical postal application (used in all postal offices in the country)- Support the end-users with their SW and HW problems- Intake of incidents via phone/mail and webtickets- Registration of calls/incidents in Peregrine ServiceCenter- Do a fast and proper analyze of the problems/incidents- Solving functional and technical problems/incidents - Close communication and follow-up with other teams and departments in order to assure a quick & correct fix - Escalation to the correct channels/ vendors like NextiraOne,Belgacom, Wincor and Diebold to solve or analyze problems - (Re)installation, configuration and troubleshooting of applications and equipment like scanner, printer, cardreader…- Reporting to end client on progress/solution- Manage and maintain the knowledge DB- Correct documentation in Peregrine- Act with respect of ITIL proceduresTechnical environment: - OS Windows- Active Directory- Landesk remote control- Peregrine Service Center- ITIL- Microsoft environment- Norton Antivirus- Business Applications: PostStation…

Tasks and responsibilities:- SPOC for a number of specific business applications.- Support the end-users with their SW and HW problems- Intake of incidents via phone/mail and webtickets- Registration of calls/incidents in SNOW- Do a fast and proper analysis of the problems/incidents- Solving functional and technical problems/incidents - Close communication and follow-up with other teams and departments in order to assure a quick & correct fix - Reporting to end client on progress/solution- Manage and maintain the knowledge database- Act with respect of ITIL proceduresTechnical environment: - OS Windows XP/ Win7- Microsoft environment- SNOW- MS Outlook / Exchange - Active Directory- ITIL- Business Applications: Onegate, CKP, BCD…

Tasks and responsibilities:- SPOC for a number of specific business applications, a.o. the most business critical postal application (used in all postal offices in the country)- Support the end-users with their SW and HW problems- Intake of incidents via phone/mail and webtickets- Registration of calls/incidents in Peregrine ServiceCenter- Do a fast and proper analyze of the problems/incidents- Solving functional and technical problems/incidents - Close communication and follow-up with other teams and departments in order to assure a quick & correct fix - Escalation to the correct channels/ vendors like NextiraOne,Belgacom, Wincor and Diebold to solve or analyze problems - (Re)installation, configuration and troubleshooting of applications and equipment like scanner, printer, cardreader…- Reporting to end client on progress/solution- Manage and maintain the knowledge DB- Correct documentation in Peregrine- Act with respect of ITIL proceduresTechnical environment: - OS Windows- Active Directory- Landesk remote control- Peregrine Service Center- ITIL- Microsoft environment- Norton Antivirus- Business Applications: PostStation…

Tasks:- Searching, selecting and contacting of candidates with the required informatica knowledge with the needs of the client. - Preparation of offers for customers- Updating of checklists and technical specifications.- General administrative tasks.- Make up and placement of job adverts

Tasks and responsibilities:- SPOC for a number of specific business applications, a.o. the most business critical postal application (used in all postal offices in the country)- Support the end-users with their SW and HW problems- Intake of incidents via phone/mail and webtickets- Registration of calls/incidents in Peregrine ServiceCenter- Do a fast and proper analyze of the problems/incidents- Solving functional and technical problems/incidents - Close communication and follow-up with other teams and departments in order to assure a quick & correct fix - Escalation to the correct channels/ vendors like NextiraOne, Wincor and Diebold to solve or analyze problems - (Re)installation, configuration and troubleshooting of applications and equipment like scanner, printer, cardreader…- Reporting to end client on progress/solution- Manage and maintain the knowledge DB- Correct documentation in Peregrine- Act with respect of ITIL proceduresTechnical environment: - OS Windows- Active Directory- Landesk remote control- Peregrine Service Center- ITIL- Microsoft environment- Norton Antivirus- Business Applications: PostStation…