Fred Henning Email & Phone Number

City Of Johannesburg, Gauteng, South Africa

City Of Johannesburg, Gauteng, South Africa

City Of Johannesburg, Gauteng, South Africa

Testing and implementing new technologies and features and focusing on high level support issues in specialized managed print solutions software and SQL data analysis. * Specializing in uniFLOW and supporting products such as Netaphor SiteAudit, Equitrac, PaperCut and FMAudit; * Focusing on resolving high level incidents and requests; * Investigating data related issues by performing SQL queries and data analysis; * Making use of JIRA Issue and Project tracking software for day-to-day issues as well as planning and managing projects; * Providing of root cause analysis on recurring and major incidents; * Testing and documenting of new software and technologies; * Remote support of customers through remote access technologies such as various VPN applications, TeamViewer, AnyDesk, LogMeIn and Cisco WebEx. * Assisting with the pre-sales phase by discussing and assessing a potential customer’s environment and proposing solutions and implementation based on the environment and requirements; * Setting up and managing lab environments on both VMWare and Hyper-V platforms to replicate client environments and replicate issues or test new technologies and fixes; * JIRA Administrator – Building and managing dashboards and reports; * Making use of PowerShell and VBS scripts to automate, simplify and speed up specific processes; * Writing of monthly knowledge base articles and/or work instructions to assist team members and promote knowledge transfer; * Communicating and working with international uniFLOW developers on issues and bugs discovered which requires further analysis; * Working with project managers, rollout coordinators and other IT teams to implement solutions within determined time frames whilst meeting deliverables;

Responsible for installing, configuring and maintaining specialized managed print solutions software. * Specializing in uniFLOW and supporting products such as Netaphor SiteAudit, Equitrac, PaperCut and FMAudit; * Investigating data related issues by performing SQL queries and data analysis; * Investigate and resolve incidents and requests from field technicians and service delivery managers; * Making use of JIRA Issue and Project tracking software for day-to-day issues as well as planning and managing projects; * Providing root cause analysis on recurring and major incidents; * Testing and documenting new software and technologies; * Remote support of customers through remote access technologies such as various VPN applications, TeamViewer, AnyDesk, LogMeIn and Cisco WebEx. * Setting up and managing of lab environment on both VMWare and Hyper-V platforms in order to replicate client environments to replicate issues or test new technologies and fixes; * JIRA Administrator – Building and managing dashboards and reports; * Using PowerShell and VBS scripts to automate, simplify and speed up specific processes; * Writing of monthly knowledge base articles and/or work instructions to assist team members and promote knowledge transfer; * Communicating and working with international uniFLOW developers on issues and bugs discovered which requires further analysis; * Working with project managers, rollout coordinators and other IT teams to implement solutions within determined time frames whilst meeting deliverables;

Pretoria Area, South Africa

Responsible for installing and maintaining of software and software solutions in order to meet clients’ business printing needs. * Diagnosing of driver, application, networking and infrastructure issues related, but not limited, to printing; * Customer support through on-site visits or remote access technologies such as TeamViewer, AnyDesk, LogMeIn and Cisco WebEx; * Supporting an extensive client base across different business areas with specific requirements; * Interacting with customer’s IT in order to resolve problems as needed; * Setting up additional software solutions such as Google Cloud Printing, Mobile Printing and Mailbox Printing and providing client training therein; * Providing major SLA clients with 2nd and/or 3rd line support within SLA times;

Establishing, managing and running a small online store specializing in gaming computers, components and software. Assisting with purchase, assembly and configuration of computers, computer components and software for home users and SME’s and providing specific solutions based on customer needs. * Assisting and advising customers regarding purchasing of computers, components and software by providing customer specific solutions; * Accepting orders, handling of payments and arranging delivery; * Assembly of orders upon request - including installation of both hardware and software; * Creating and updating a database of customers and orders; * Creating and updating a database of products and stock levels to update the website automatically; * Handling all accounting responsibilities including processing of orders, filing invoices and compiling quotes;