Fred Jordan Email & Phone Number

Saint Paul, Mn, Us

Saint Paul, Mn, Us

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

-Execute highly complex supply chain implementations with strategic SAP and Oracle partners within the Premier Implementation portfolio-Develop testing plans based on customer use cases for internal and external project stakeholders-Track weekly testing progress to report on expected time to value (TtV) within the implementation cycle -Regularly advise customers on best practices and provide recommendations on items critical to Development, Unit Testing, User Acceptance Testing (UAT), and Production Migration project phases-Recognized as advanced individual contributor within the team and department. Serve as a subject matter expert and technical lead within Implementation practice-Provide mentorship, guidance, and formal/informal training to fellow Consultants-Flex into Project Management and Business Analyst roles to support projects across team portfolio

Greater Minneapolis-St. Paul Area

Further honed the skills I developed as an Associate Consultant. Transitioned into a role more focused on direct consultation with clients to analyze and verify operational needs, and to understand their business objectives. Provided insight and recommendations to customers based on knowledge of their industry and trends in previous implementations. Maintained a high level of industry specific business knowledge by remaining current with emerging products and technical updates.

Sps Commerce

- Provide consulting, testing, and solution delivery services to customers from close of sale to customer support handoff- Focus on integrating X12/EDIFACT supply chain documents through web-based logic paths in order to function with customer SAP, Oracle, & JD Edwards ERP systems- Work closely with project managers, business analysts, and technical support teams to meet project milestones and expected deliverables- Effectively communicate testing progress and technical issues across multiple projects to internal and external management, development, and testing resources- Developed standard protocol and processes for installing mapping logic, business rules, and data routing guides after testing is completed- Responsible for monitoring initial production data flow and stabilizing any data integrity issues

- Responsible for assigning and scheduling responsibilities for six individuals on overall team- Collaborated with Product Management to bring company’s online customer service community (Support Center) from infancy phase to maturity to better scale global customer support options- Developed and implemented policies and procedures to improve group case management efficiency and overall response time- Facilitated informal training sessions for new Customer Operations Analysts- Provided team with point of escalation for UPC and inventory management system product through Subject Matter Expert (SME) role

Greater Minneapolis-St. Paul Area

- Developed a strong understanding of Software as a Service (SaaS) and B2B software models in the retail and logistics environments- Provided Tier One problem recognition, research, and isolation for international customers via email, phone, and remote desktop troubleshooting- Logged an average of 20+ support cases and ongoing issues daily in a CRM database (Salesforce) to retain necessary documentation- Consistently exceeded monthly department metrics while maintaining a 99+% customer satisfaction rate- Recommended possible improvements in corporate infrastructure to improve department efficiency- Participated in launch of company’s customer community site, Support Center, and acted as one of the initial administrators and contact points for customers.

Yongin, Gyeonggi-Do, Korea

-Worked closely with international management to develop challenging curricula utilizing a variety of media for advanced students-Utilized high-level presentation and instructional skills to effectively enhance the interactive classroom experience for students-Provided thoughtful and detailed evaluations of student strengths, weaknesses, and opportunities for further advancement for foreign staff and parents

Pohang, Gyeongsangbuk-Do, Korea

-Designed complex and challenging lesson plans stressing "beyond the book" comprehension for beginner, intermediate, and advanced ESL students-Effectively communicated with Korean students, parents, and management across a strong language barrier to reach monthly student milestones-Utilized strong interpersonal skills to create a fun, engaging and meaningful classroom experience for students

Greater Minneapolis-St. Paul Area

-Provided private and corporate clients with high-quality service in a variety of dynamic environments-Assisted Event Captains and operations managers with pre-event logistics to ensure all expected deliverables were met -Managed small groups of staff members and maintained a positive demeanor during highly stressful situations

Minnetonka, Minnesota

-Responsible for the development of an internal "Success Story Database" for use by global sales staff-Worked closely with sales managers from the Americas, AJP, and EMEIA regions to receive quantitative and qualitative information regarding past sales opportunities of value-Developed in-depth reports following corporate sales strategies to aid global sales representatives in future procurement efforts

Bachelor Of Science (B.S.), International Business; German, 3.74

Activities and Societies: Beta Gamma Sigma Business Fraternity, Global Horizons Club - Information Technology Chair, International.

International Business

Study Abroad - Fall 2007