Fred Laehr Email & Phone Number

Appleton, Wi, Us

Waupaca

Consultant for SAP 'Order To Cash' ImplementationGap analysis and research to ensure project would stay on schedule

Supported and Developed 'GO LIVE' SAP BI ProjectMade necessary adjustments to Programs in order to increase system PerformanceInvolved in High Level Business Decisions and Guideline ImplementationsDocumented all Issues and Failures and took action to prevent them from reoccurringConsulted Co-Workers on the new Technology changes so they had a good understanding of the new System and how it would affect themTroubleshoot 'bugs' in the System and worked directly with SAP to resolve them

Supported Consumer Contacts Analysis, Purchasing Modules of North AmericaResolved Daily Issues with Purchasing Reports which could impact Business ReportingTested Upgrades to System before Go-Live in a Production EnvironmentAutomated Daily Tasks to eliminate workload throughout the dayWorked very close to Business to help identify and implement requests and needsMade program changes to enhance Reporting that the Business used for making vital decisions

Developed and Modified BI Reports based on Business NeedsIdentified Solutions for major issues which could impact Business ReportingExtensively involved with Day and Night time Production Support

Identified the OSS notes and the possible workarounds for the major problems related to production issues.Extensively involved with day and night time production support for three batch job schedules (North America, Asia Pacific, Europe).Monitored batch jobs using Tivoli Workload Scheduler.Designed and maintained BW website using Microsoft SharePoint software.Built time zone cubes for global implementation.Loaded historical data for sales and general ledger into the production environment.; on the weekends to learn about Data Center processes and procedures and to learn Tivoli Workload Scheduler software.Acted as the assistant to lead operator. Started, ended, and re-ran Tivoli jobs in various batch job schedules.Monitored every SAP batch job for the entire company.Monitored Global SCJ servers and contacted appropriate on call manager if problems resulted.

Monitored SCJ Servers GloballyContacted Manager On Call for any Issues

Team Member of 1200 Dell Desktop & Laptop RolloutIndependently completed over 100 computer installsSupported and resolved Hardware, Software and Printer issues

Team member of 1200 Dell desktop and laptop rollout.Learned the policies and procedures for hardware and software guidelines for SCJ and mentored and trained others.Independently completed over 100 computer installs.Provided Technical Support in between computer installs such as virus and spyware removal.Analyzed and configured computer systems in Windows 2000 and Windows XP.Installed hardware and software such as CD Burners, soundcards and local printers as well as the appropriate drivers for those devices.Supported and resolved Dell hardware, software and Hewlett Packard printer issues.Developed excellent interpersonal skills.Worked well under pressure to meet aggressive deadlines.Environment: Windows 98/2000/XP, MS Office Suite, HTML, FrontPage, Outlook, Access, SAP, R3, BW, Tivoli Workload Scheduler.

Associates Of Applied Science, Computer Information Systems - Microcomputer Specialist

Associates Of Applied Science, Computer Information Systems - Network Specialist

Education record