- Drive effective migration of 450+ Mac laptops from manual enrollment strategy to automated deployment workflow using Jamf Pro as the MDM platform of choice.- Deployed Jamf Protect and Safe Internet as Mac endpoint security and monitoring tools to instantly identify at-risk systems, remediate issues, and ensure regulatory compliance.- Develop basic scripts in bash or Python to collect Mac endpoint information and automate routine maintenance tasks like updates, log submissions, or data transfers.- Advise key stakeholders on the planning, development, and execution of technology strategies aligned with the district’s mission.- Lead and mentor a team of IT technicians, conducting performance analysis based on delivery objectives defined in standard operating procedures.- Control and track $1.5M in technology operating budgets.- Teach basics of macOS during onboarding or professional development sessions with the goal of accelerating the adoption of the Mac as the main productive tool.

- Successfully migrated an on-premise mobile device management solution to a cloud-hosted instance to support the district’s growth and reach 600+ Mac computers under management at peak times.- Streamlined the deployment of Mac laptops adopting a zero-touch workflow, leveraging Apple’s Automated Device Enrollment strategies and a commercial Mac endpoint management solution (Jamf Pro).- Implemented Okta as an identity management and app lifecycle platform to support deployment workflow and enforce security best practices, including password policies, multi-factor authentication, and SSO.- Achieved a consistent peer satisfaction rating of 95% based on surveys submitted upon support request resolution.

- Successfully secured sales and support contracts with the local town hall for the deployment and maintenance of Mac workstations.- Developed strategic partnerships with local small businesses in the sectors of creative arts, marketing, and communication, as well as government and education entities, to facilitate their adoption of the Mac platform.- Delivered technical sales presentations and training to prospects and presented benefits and value of the Mac in the enterprise.

- Delivered high-level support to professionals in the video editing, music production, and digital photography sectors, achieving a consistent 90% resolution rate based on support ticket analytics.- Provided technical knowledge to facilitate Mac endpoint and server deployments and network services integration.- Worked in collaboration with other Apple business units to craft sophisticated Mac solutions that we would then support under Select and Alliance Contracts.- Handled customer concerns and problems in a timely manner or escalated emerging issues to AppleCare Site Support Engineering.