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✰Fred Masciangelo, Mba, Lssgb Email & Phone Number
Fulfillment Center Associate
at
Amazon
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✓ Verified May 2026
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✰Fred Masciangelo, Mba, Lssgb is listed as Fulfillment Center Associate at Amazon, based in Sewell, New Jersey, United States. AeroLeads shows a matched LinkedIn profile for ✰Fred Masciangelo, Mba, Lssgb.
✰Fred Masciangelo, Mba, Lssgb previously worked as Service Delivery Manager, Managed Services at Ricoh Usa, Inc. and Technology Managed Services, Operations Printer Fleet Manager at University of Pennsylvania at Ricoh Usa, Inc.. ✰Fred Masciangelo, Mba, Lssgb holds Mba, Concentration In Business Intelligence And Analytics Management, 3.7 from Keller Graduate School Of Management Of Devry University.
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About ✰Fred Masciangelo, Mba, Lssgb
At Ricoh USA, my role as Service Delivery Manager at Temple Health in the Managed Services sector is defined by a steadfast commitment to operational excellence and client satisfaction. I have supervised the training and onboarding of over 100 end-users, fostering a smooth transition to a new Managed IT Services platform with Ricoh MFD’s serving as a vendor leader within the Wells Fargo Phila location, and at Temple Health in servicing and configuring printers to work per the IT protocol of the client per SLA agreements. My team's success in overseeing a vast network of printer devices within a major healthcare facility is a testament to our proficiency in utilizing tools like Verint, Oracle BI, and Service Now. We ensure seamless asset management and responsive customer service, which are crucial in the fast-paced medical environment.With my Six Sigma Green Belt certification and expertise in managed services, I have driven initiatives that resulted in substantial enhancements to our processes and customer experiences. Collaborating closely with IT departments, we have established a culture of continuous improvement, ensuring that every project is aligned with our clients' high standards and completed within the desired timelines. This rigorous approach to service delivery and resource planning underscores my dedication to delivering value and quality in every aspect of our operations.
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✰Fred Masciangelo, Mba, Lssgb's current company
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10 roles
✰Fred Masciangelo, Mba, Lssgb work experience
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Service Delivery Manager, Managed Services
Oversee 10 Ricoh Service Techs, and 1 Site Courier while managing 2000 printer devices HP printers, Ricoh MFPs and printers within a major healthcare facility.Use Verint for product quotes through Ricoh sales and analysts for new printers for facility Using Oracle BI software for contracts and asset management. Service Now for Database Management for.
Feb 2023 - Aug 2024
Technology Managed Services, Operations Printer Fleet Manager At University Of Pennsylvania
- Collaborate with 100+ IT analysts to improve business processes, optimizing support of 30K students and staff.
- Catapulted revenues 200% by converting customers to Managed Service Program.
- Boosted client satisfaction by improving customer service response.
- Delivered most improved health checks in region.
- Facilitated quality control and adherence to standards through enhanced analysis and reporting using Oracle based software
Apr 2018 - Feb 2023
Technology Print Support Specialist At Wells Fargo
- Served as subject matter expert and supported clients with commitment to service quality and efficiency.
- Raised customer satisfaction ratings.
- Optimized client success with new devices via training and support.
- Played key roles in timely attainment of objectives through troubleshooting of inventory issues.
Jan 2016 - Apr 2018
Field Support Representative, Managed Services Operations
- Provided detailed, up to date information to enhance customer support.
- Facilitated client relations and satisfaction with introduction of new customer service strategy.
- Served instrumental role in timely attainment of 100% of operational objectives by serving as key customer liaison.
Oct 2015 - Jan 2016
Commercial Service Executive
- Collaborated with executives in promoting digital imaging and copiers.
- Grew sales and maintained productive relationships with existing accounts.
Jul 2014 - Oct 2015
Account Executive
- Delivered product demonstrations, secured sales, and provided training to new team members.
- Built talented team through effective coaching on Agile methods and energy sales operations.
- Increased monthly sales within 4-county territory.
Mar 2014 - Jun 2014
Outside Sales Executive
- Forged and cultivated productive relationships with third party vendors.
- Reduced vendor services costs.
- Streamlined delivery and marketing processes to optimize customer experience.
- Worked with IT in reducing security risks and ensuring compliance.
Feb 2013 - May 2013
Business Technology Consultant
- Secured top hospitality accounts in hotel management and healthcare.
- Improved sales quota for a 3-county territory, significantly growing customer base and referral rates.
- Contributed to timely and within-budget completion of projects.
Dec 2007 - Feb 2013
Sales Consultant
Increased productivity 110% over YOY 99-2000 for Cellular Solutions at Mount Laurel Store locationBoosted customer business base by making cold calls during slow time to generate more business for Verizon Push-to-Talk services and multiple data services for small to medium businesses
Jul 1999 - Nov 2007
3 education records
✰Fred Masciangelo, Mba, Lssgb education
Mba, Concentration In Business Intelligence And Analytics Management, 3.7
Graduate Certificate, Supply Chain Management
Bachelor Of Science - Bs, Business Management
FAQ
Frequently asked questions about ✰Fred Masciangelo, Mba, Lssgb
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What company does ✰Fred Masciangelo, Mba, Lssgb work for?
✰Fred Masciangelo, Mba, Lssgb works for Amazon.
What is ✰Fred Masciangelo, Mba, Lssgb's role at Amazon?
✰Fred Masciangelo, Mba, Lssgb is listed as Fulfillment Center Associate at Amazon.
Where is ✰Fred Masciangelo, Mba, Lssgb based?
✰Fred Masciangelo, Mba, Lssgb is based in Sewell, New Jersey, United States while working with Amazon.
What companies has ✰Fred Masciangelo, Mba, Lssgb worked for?
✰Fred Masciangelo, Mba, Lssgb has worked for Amazon, Ricoh Usa, Inc., Ricoh Americas Corporation, Aspromonte Marketing & Consulting, and Simpay.
How can I contact ✰Fred Masciangelo, Mba, Lssgb?
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What schools did ✰Fred Masciangelo, Mba, Lssgb attend?
✰Fred Masciangelo, Mba, Lssgb holds Mba, Concentration In Business Intelligence And Analytics Management, 3.7 from Keller Graduate School Of Management Of Devry University.
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