Fred Morrison Email & Phone Number

United States

• Functioned as a role model for team of 10 Service Centre Representatives. Oversaw day-to-day team operations ensuring motivation and performance levels are achieved
• Managed team performance and progress.
• Enforced all company approved polices and procedures.
• Gave prompt and accurate information on individual staff member performance.
• Attended and participated in team meetings.
• Ensured a clean, safe, and friendly working environment.

Toronto, Canada Area

• Functioned as a role model for team of 18 Service Centre Representatives.Responsible for overseeing the day-to-day operations of the team, making sure motivation and performance levels are maintained. Acting as a.
• Resolved customer and sales agent escalations.
• Managed team performance and progress.
• Enforced all company approved polices and procedures.
• Constantly looked for ways to improve processes.
• Monitored the… Show more Functioned as a role model for team of 18 Service Centre Representatives.Responsible for overseeing the day-to-day operations of the team, making sure motivation and performance levels are.

Mississauga, Ontario

• Successfully executed process changes to improve operational efficiency. Motivated associates through continual guidance, direction, development and coaching. Sustained the highest level of customer care through.
• Exceeded service level agreements by implementing efficiencies in operations support processes.
• Promoted customer-focused… Show more Successfully executed process changes to improve operational efficiency. Motivated associates through continual guidance, direction, development and coaching. Sustained the highest.
• Promoted customer-focused sales approach contributing to corporate goals.
• Recognized in Staple Stars Program for having open-door policy and being supportive to entire department.
• Developed four team members into new roles within the organization. Show less

Markham, ON

• Effectively communicated with team members to maintain clearly defined expectations.Motivated team members through recognition and team contests.Coached, mentored, and lead a team of up to 20 Customer Care.
• Received three Excellence Awards in recognition of superior team performance and development of sales initiatives that drove optimal revenue levels.
• Promoted customer-focused sales approach contributing to corporate goals.
• Acted as key internal resource trusted to analyze data and improve use of company metrics. Readily shared sales best practices across the company.
• Demonstrated exceptional management skills with a supportive, open-door policy that produced engaged & productive teams with minimal turnover. Show less

Markham, ON

• Monitored the call activities of 80 front-line Customer Care Representatives to ensure the highest possible level of quality and compliance with corporate standards.
• Demonstrated a strong work ethic with proven positive performance, resulting in promotion to a Team Lead role.

Markham, ON

Provided procedural assistance to front line customer care representatives.Handled escalations. Reviewed and approved financial adjustments

• Addressed customer service inquiries in a timely and accurate fashion.Demonstrated mastery of customer care call flow within specified time frames.
• Received consistently positive feedback from grateful customers in response to willingness to go “above & beyond” and address issues in an efficient manner.

Mba Program, Business Administration And Management, General

Completed 18 credit hours of a 42 credit hour MBA program prior to immigrating to Canada from the US.

Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services