Fred Parlos Email & Phone Number

I lead a team that manages the Workforce management, Quality Assurance operations, back office operations, and the data analytics management of the Customer Care department. I also serve as a product owner for various customer service applications such as the implementation of Genesys Cloud CCaaS, and for Pega Customer Service (CRM) application and website workflow applications, seeing it through from an idea to implementation, to ongoing support implementation.

Lynchburg, Virginia

Lynchburg, Virginia

I led a team of Technical Support Representatives to support their professional goals and ensure the smooth operations of the Technical Support department. During this time I revamped the departments data intake by developing useful reports and dashboards to provide actionable insights for the department.

Lynchburg, Virginia

I led the quality performance aspect of a team of Academic Advisors, through dashboard analysis to identify trends and areas of improvements for coaching opportunities, and process enhancement.

Lynchburg, Virginia

I led a team of Academic Advisors to assist them in their professional growth and to ensure the smooth operations of the Academic Advising department.

Lynchburg, Virginia

I assisted undergraduate and graduate students achieve their academic goals by guiding them through their degree completion plans to ensure they were on their most efficient and successful path to degree completion.

Master Of Science - Ms, Information Technology Management

Master Of Arts - Ma

Bachelor Of Science - Bs