Fred Perrotti Email & Phone Number

Auburn, Ny, Us

Ultimate Captures is a drone photography company specializing in Home Inspections and Aerial Photography.REMOTE PILOT IN COMMANDPart 107 Certified through the FAA• Perform Outside Roof and Property inspections working as a 3rd Party Contractor for Bees360• Perform Aerial Photography for various Realty Offices • Subcontracted for Aerial Wedding Photography• Subcontracted for Aerial Business advertising by creating aerial photography and videography • Operate within safety guidelines as dictated by the FAA as part of safe drone operations

Whippany, New Jersey, Us

New York, New York, Us

Position was eliminated due to Covid-19

Hebron, Ky, Us

Former Operations Manager for the Richmond, Baltimore and Roanoke Divisions including a headcount of 24 remote Field Service Technicians and approximately 20,000 stores in a demographical area servicing Kroger, Harris Teeter, Trader Joes, VABC, Citizens Bank, Supervalu, Auto Nation, Catalina Marketing, Aldis , Clarks, Vans, Under Armour and Tractor Supply• Motivated 24 remote support technicians by empowering the team through weekly conference calls and email communications.• Monitored open tickets in a proprietary ticketing system to be sure the technician had parts needed to complete break/fix service calls and setting minimum parts quantities to source within and outside the divisions• Overcame obstacles preventing us from achieving our SLA (Service Level Agreement) goals as agreed upon by our service contract• Worked directly with the technician to resolve any parts and inventory issues• Ran and monitored our open call reports, closed call reports and service level agreement reports to assure all contractually bound work was performed within the agreed upon timeframe. • Facilitated weekly conference calls and meetings with technicians and the customer to assure all activities were carried out and goals were met• Assisted service provider with special need calls such as in store testing, new store installations, point-of-sale upgrades and store remodels through email and Teams conference calls as well as on-site meetings when needed • Monitored the daily activities of all technicians by delegating certain duties to our lead technicians as well as ran reports in excel and breaking and breaking them out into pivot tables• Delivered safety messages obtained by OSHA and promoted a safe working environment

Amsterdam-Duivendrecht, North Holland, Nl

Former Operations Manager for the Richmond, Baltimore and Roanoke Divisions including a headcount of 24 remote Field Service Technicians and approximately 20,000 stores in a demographical area servicing Kroger, Harris Teeter, Trader Joes, VABC, Citizens Bank, Supervalu, Auto Nation, Catalina Marketing, Aldis , Clarks, Vans, Under Armour and Tractor Supply• Motivated 24 remote support technicians by empowering the team through weekly conference calls and email communications.• Monitored open tickets in a proprietary ticketing system to be sure the technician had parts needed to complete break/fix service calls and setting minimum parts quantities to source within and outside the divisions• Overcame obstacles preventing us from achieving our SLA (Service Level Agreement) goals as agreed upon by our service contract• Worked directly with the technician to resolve any parts and inventory issues• Ran and monitored our open call reports, closed call reports and service level agreement reports to assure all contractually bound work was performed within the agreed upon timeframe. • Facilitated weekly conference calls and meetings with technicians and the customer to assure all activities were carried out and goals were met• Assisted service provider with special need calls such as in store testing, new store installations, point-of-sale upgrades and store remodels through email and Teams conference calls as well as on-site meetings when needed • Monitored the daily activities of all technicians by delegating certain duties to our lead technicians as well as ran reports in excel and breaking and breaking them out into pivot tables• Delivered safety messages obtained by OSHA and promoted a safe working environment

Specialty Technician with over 300 stores in a demographical area servicing Catalina Marketing, Costco, Michaels and Aldis.• Maintained the Catalina Network in supermarket retail stores including break/fix, and special project calls within the standard operating procedures guidelines ensuring that the customer was satisfied with the service provided and needs are met• Serviced Lexmark printers within all Costco stores including break/fix and preventative maintenances• Resolved service calls opened by the Michaels and Aldis help Desk within the service level agreement dealing with Point Of Sale issues as well as office hardware• Kept an accurate inventory by shipping, receiving and utilizing parts on a daily basis.• Provided training to newly hired regional service technicians along with technical support for the team as issues arise.

London, England, Gb

SENIOR SERVICE SCHEDULERScheduled remote engineers throughout the United States based on the needs of the customer maximizing profits for the company and kept expenses to a minimum.• Lead Federal Programs Scheduler including such accounts as the FBI, USMS and FPS by coordinating installations and corrective maintenances of high tech security devices for the prevention of terrorist attacks. • Reported to the Program Manager and the Salesperson involved on all matters related to installations, corrective maintenances and preventative maintenances for key accounts by holding weekly account reviews conference calls and a daily communications with hot issues so a solution can be implemented. • Liaise with Logistics, Quality, Finance and Third Party Service Providers to assure all expectations of the customers are met.• Strengths in SAP by navigating, running reports an adapting to all new enhancements and procedures roll outs by keeping my teammates updated through documentation and assistance when needed.• Upgraded the security devices for over 300 Federal buildings by working with the Program Manager and composing an installation schedule based on contractual timelines, assigning engineers, coordinating deliveries and the removals of equipment.

St. Petersburg, Florida, Us

Catalina Marketing is the global leader in behavior-based marketing solutions, providing brand manufacturers, retailers and healthcare providers with targeted marketing solutions to meet growth objectives. Utilizing a sophisticated database, Catalina Marketing enables you to reach consumers and patients with precision targeting on a truly mass scale.Regional Service Manager/Project Manager, 2008 – 2009Oversaw service in approximately 10,000 stores made up of over 90 supermarket retailer accounts. Led a team of 4 remote Field Support Specialists, managed the installation of network coupon printers interfacing with store POS systems in new and remodeled stores. • Assigned and monitored special projects as requested by supermarket retailers from start to finish providing smooth service and meeting store deadlines.• Resolved and followed up any service related issues between the Account Manager and the service provider to maintain the highest levels of the service agreement.• Participated in weekly conference calls with technicians and the service provider to assure all activities were carried out and goals met. • Assisted service provider with special need calls such as in store testing, new store installations, POS upgrades and store remodels through email and conference calls to meet retailer expectations concerning the time sensitive projects. • Motivated 4 remote support technicians by empowering team through weekly conference calls, timely information on upcoming events, and flexible hours

St. Petersburg, Florida, Us

Account Manager, 2006 – 2008Primary point-of-contact for 18 supermarket retailer accounts. Led team of 12 remote Field Service Technicians with day-to-day job duties to insure their accounts were serviced properly and the technician’s goals were met.• Maintained a turnover rate of 15% or less and a zero turnover rate with 12 remote direct report technicians by addressing needs on a daily basis along with providing the support and tools to do the job.• Managed team activities in support of projects including formulating schedules, conducting retailer kick off meetings, training Field Service Technicians, coordinating issues with wiring or frame conversions, meeting project milestones.• Maintained the Catalina Network in accordance with the annual department performance metrics to assure the printer on rate was maximized to generate revenue for Catalina and the retailer.• Oversaw the installation of new stores from start to finish by communicating to contracted electricians, in house Technicians and store personnel. • Managed region activities to complete installations and projects by specified deadlines.• Controlled expenses to budget by accurately reviewing and approving expense forms, keeping employee overtime to a minimum and inspecting 3rd party invoices. • Built and maintained strong relationships with key contacts through retailer meetings and conference calls to provide customer satisfaction.

St. Petersburg, Florida, Us

Main support for the Account Managers and Technicians for the northeast region. • Set up and attended meetings with retailers to review special project needs and initiate the project. • Communicated with the retailer and the account manager to address and meet their needs for upcoming assignments. • Acted as Account Manager in the absence of a Manager for Technicians and Retailers ensuring all needs were met, such as approving Timecards and Expense Reports through on line attendance and compensation systems. • Managed new store openings and assured smooth installations by ordering equipment, scheduling contract vendors, electricians, installers, etc. to meet continuously changing grand opening deadlines.

St. Petersburg, Florida, Us

Field Service Technician, 2002 – 2003Provided maintenance on coupon printers along with PC and PC peripherals including network switches and hubs.• Installed and maintained the Catalina Network in supermarket retailer stores including POS upgrades, remodels and to maximize revenue generated by coupons. • Resolved service calls within the standard operating procedures guidelines to ensure the customer was satisfied with the service provided and needs were met.• Coordinated a monthly inventory in the Saddle Brook location to assure all equipment was accounted for.