Global Head - Capital Markets Qts Operations Technology
Globally responsible for RBC Capital Market’s settlement, regulatory reporting, reconciliation and internal supervisory systems consistently making immediate impact. Managed equities, fixed-income securities, and derivatives systems across regions, quickly earning team trust while overseeing 150 employees and 400 FTEs, including offshore resources. Oversaw C$70M budget, consistently driving technology innovation and sustainability in operations as trusted leader.▪ Delivered >95% of projects on time and within budget, managing C$45M annually for operational excellence and resource optimization.▪ Consolidated >80% of 160 employees and 240 contractors to Toronto and other lower-cost locations, optimizing resources and fostering collaboration in key revenue-generating regions.▪ Reduced production incidents by 15%–25% annually and decommissioned 3 to 7 legacy applications yearly to simplify platform for future strategic change.▪ Decreased annual costs by C$11M–$14M through process improvements and legacy system retirements.▪ Improved technology risk metrics, lowering KPI breaches across 100 applications globally, covering 20 major and 80 secondary applications.▪ During COVID era, exceeded all pre-COVID performance metrics, enhancing IT security, project delivery, and cost management while team was remote for 18 months.