Fred Richards

Fred Richards Email and Phone Number

Analytics and Product Management Executive @ Qualtrics
Fred Richards's Location
Washington DC-Baltimore Area, United States, United States
Fred Richards's Contact Details
About Fred Richards

I help organizations better leverage their data to improve performance. At Qualtrics, we help world-class customer experience programs driven by actionable insights from the literal voice of the customer.Specialties: Quantitative analysis, business intelligence, analytics, go-to-market strategy, product management and product marketing, sales enablement, channel marketing strategic sales support, and development, automatic speech recognition, on-demand (SaaS) applications.

Fred Richards's Current Company Details
Qualtrics

Qualtrics

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Analytics and Product Management Executive
Website:
qualtrics.com
Fred Richards Work Experience Details
  • Qualtrics
    Product Management - Cx Contact Center
    Qualtrics Oct 2021 - Present
    Provo, Ut And Seattle, Wa, Us
    Delivering on the promise of omni-channel analytics for the contact center with XM Discover. We help with contact center save money via operational insights and help the CX program drive transformational improvements.
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  • Clarabridge
    Senior Director - Cx Contact Center
    Clarabridge Mar 2018 - Present
    Product manager for the new Clarabridge offering for the contact center. We've brought together the power of the Clarabridge Natural Language Processing engine with leading GPU-accelerated automatic speech recognition to deliver powerful text analytics to drive insights into customer experience across all channels as well as contact center operational improvements.
  • Clarabridge
    Director Product Management - Voice Analytics
    Clarabridge Jan 2017 - Mar 2018
    Expanding Clarabridge Customer Experience Management (CEM) offerings to incorporate feedback from human voices across multiple languages. Investing in GPU-based automatic speech recognition technologies to make contact center audio a first-class citizen in customer experience.
  • Ayeq
    Analytics Product Advisor
    Ayeq Nov 2016 - Present
    Charlotte, Nc, Us
    Assisted a with launch of new company, ayeQ, focused on improving marketing strategy by quantitative methods. Domains include: marketing strategy & positioning, goal setting, project analytics, customer analytics, B2B sales and continuous performance improvement. Integrated with salesforce.com, Marketo and Pardot.
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  • Ellucian
    Vp Product Management, Business Analytics
    Ellucian Jan 2014 - Aug 2016
    Reston, Va, Us
    A $780 million leader in global higher education software and services. Responsible for global product management, product strategy, and economics of the Ellucian portfolio of business intelligence and analytics products. Led technical vision and drove development of next-generation product roadmap for SaaS-based analytics, secured executive sponsorship and board funding of new business unit.- Partnered with key members of the business to develop roadmaps for technology and process transformation.- Led business prioritization discussions across functional teams within Ellucian to drive alignment for both tactical execution and change. - Worked with user groups to implement domain-driven design and the next-generation user experience and lower-cost delivery of SaaS analytic services. - Supported current revenue targets with legacy products by engaging in pre-sales, sales and post-sales opportunities with customers, grew legacy BI business by more than 45% in two years.- Assessed the market landscape, including identification of key competitors and partners, evaluated new technologies to drive strategic technology partnership opportunities (including buy vs. build options), and provide oversight on technology integration and implementation activities.
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  • Hyperion Solutions
    Sr. Director, Product Marketing
    Hyperion Solutions Feb 2007 - Jul 2007
    Us
    Product Marketing for Hyperion Business Intelligence technologies. Hyperion Solutions was acquired by Oracle Corporation.
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  • Jinfonet Software, Inc.
    Vp, Marketing & Product Management
    Jinfonet Software, Inc. Aug 2005 - Jan 2007
    Rockville, Md, Us
    Product management and marketing for Java-based embedded reporting software.
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  • Microstrategy, Inc.
    Senior Director - Marketing Programs
    Microstrategy, Inc. Mar 2004 - Aug 2005
    Tysons Corner, Va, Us
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  • Microstrategy, Inc.
    Director Of Marketing Systems & Analytics
    Microstrategy, Inc. Apr 2001 - Mar 2004
    Tysons Corner, Va, Us
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  • Microstrategy, Inc.
    Product Manager - Voice Applications
    Microstrategy, Inc. Aug 1999 - Mar 2001
    Tysons Corner, Va, Us
    Co-inventor for 11 U.S. Patents related to work done at MicroStrategy to integrate telephone networks, relational OLAP, personalization, voice-recognition and text-to-speech technologies. Used an XML-based parser that is tightly integrated with interactive voice response (IVR) telephony hardware. See patent numbers: 6,658,093, 6,768,788, 6,788,768, 6,836,537, 6,873,693, 7,016,480, 7,039,165, 7,127,403, 7,340,040, 7,428,302 and 7,881,443.
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  • Orbcomm Global Lp
    Business Development & Application Development
    Orbcomm Global Lp Jan 1997 - May 1999
    Rochelle Park, New Jersey, Us
    Developed monitoring applications using low earth orbit (LEO) satellite wireless packet data communications.
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  • Thermo Electron Corporation
    Venture Development Manager
    Thermo Electron Corporation Jan 1995 - Jan 1997
    Waltham, Ma, Us
    Assisted the commercialization of technologies at US National Laboratories.
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  • Coleman Research Corporation
    Environmental Consultant
    Coleman Research Corporation Oct 1992 - Jan 1997
    Regulatory and policy analysis consulting to the U.S. Department of Energy. Primary client was the Environmental Management program. Focused on cleaning up the environmental legacy of nuclear weapons production at 140 sites across the United States. Coleman Research was acquired by Thermo Electron.
  • Thermo King
    Data Analyst
    Thermo King Jan 1988 - Jul 1989
    Bloomington, Minnesota, Us
    Analyzed manufacturing and warranty claim data to improve quality of transport refrigeration equipment. Built analytic applications to better understand product failure rates and customer purchases.
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  • Westinghouse Electric Company
    Manufacturing Engineer
    Westinghouse Electric Company Jul 1986 - Jul 1989
    Cranberry Township, Pa, Us
    Manufacturing Engineer helping to build big, expensive metal objects. Worked in Sunnyvale, California building equipment for the US Navy and in Charlotte, NC building steam turbines used to generate electricity.
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Fred Richards Skills

Business Intelligence Analytics Enterprise Software Go To Market Strategy Sales Enablement Business Analytics Obiee Integration Business Development Cloud Computing Software As A Service Business Process Design Mobile Applications Data Warehousing Quantitative Analytics Epm Product Management Consulting Management Customer Relationship Management Strategy Solution Selling Leadership Pre Sales Tableau Project Management Agile Methodologies Business Analysis Data Analysis Analytical Skills Software Development Life Cycle Program Management Product Marketing Competitive Analysis Cross Functional Team Leadership Strategic Partnerships Professional Services Business Process Oracle Software Development Enterprise Architecture Requirements Analysis Multi Pass Sql Product Strategy Product Evangelism Market Requirements Documents

Fred Richards Education Details

  • Vanderbilt University
    Vanderbilt University
    Mechanical Engineering
  • Washington University In St. Louis
    Washington University In St. Louis
    Engineering And Policy
  • Washington University In St. Louis School Of Law
    Washington University In St. Louis School Of Law
    Regulated Industries.

Frequently Asked Questions about Fred Richards

What company does Fred Richards work for?

Fred Richards works for Qualtrics

What is Fred Richards's role at the current company?

Fred Richards's current role is Analytics and Product Management Executive.

What is Fred Richards's email address?

Fred Richards's email address is fr****@****dge.com

What is Fred Richards's direct phone number?

Fred Richards's direct phone number is +157129*****

What schools did Fred Richards attend?

Fred Richards attended Vanderbilt University, Washington University In St. Louis, Washington University In St. Louis School Of Law.

What skills is Fred Richards known for?

Fred Richards has skills like Business Intelligence, Analytics, Enterprise Software, Go To Market Strategy, Sales Enablement, Business Analytics, Obiee, Integration, Business Development, Cloud Computing, Software As A Service, Business Process Design.

Who are Fred Richards's colleagues?

Fred Richards's colleagues are Krzysztof Pacek, Emily Tu, Tuvshin Tulga, Shannen Fricke, Katelin Hart, Yilan Dong, Jamie Mismanos.

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