Fredrick Olando Email and Phone Number

• Handling of all underwriting queries,liason officer with the claims,I.T department and management team.• Sales forecast summary for intermediary advisory role,quotation.• Knowledge of Directline Business Software application user.• Issued,reconciled,purchased and ordered of EAC comesa yellow card,motor psv matatu and bus certificates for annual utilization by the company for all the branches.• Generating intermediaries statements of accounts with transactions done… Show more • Handling of all underwriting queries,liason officer with the claims,I.T department and management team.• Sales forecast summary for intermediary advisory role,quotation.• Knowledge of Directline Business Software application user.• Issued,reconciled,purchased and ordered of EAC comesa yellow card,motor psv matatu and bus certificates for annual utilization by the company for all the branches.• Generating intermediaries statements of accounts with transactions done .• Develop research,strategic promotional product in compliance with regulator requirements for insurance players.• Knowledge of long-term and short-term sales strategy for the Company vision.• Confirmation of bank deposits by intermediaries in the bank accounts.• Provision of leadership and management to underwriting staff.• Supervision of 8 branches and 32 staff members including ensuring ,punctuality,planning,product knowledge training & approval of leave for the staff.• Bank signatory for Premium financing documentation,inter –accounts transfers.• Auditor for daily transactions,new business and certificate allocation• Prompting Company goals and Sales target laid down in each calendar of the year,Supervisory role of daily branch operations,management administrator on compliance with regulators.• Cash auditor for daily banking and office petty cash.• Auditing the non psv product classes for confirmation of compliance with IRA. Show less

• Reviewing next day arrivals for unsuspected VIPS.• Preparing the distribution of guest’s amenities, welcome letters, fruit basket and VIP gifts,newspapers,canapés,petit fours,flower bouquet.• Planning for unexpected VIP arrivals.• Attending to guest’s Needs, Queries and request promptly.• Promoting Hotel facilities whenever possible.• Ensuring that Guest’s complaints are brought to the attention of the Guest relations supervisor immeadiately and follow- up action… Show more • Reviewing next day arrivals for unsuspected VIPS.• Preparing the distribution of guest’s amenities, welcome letters, fruit basket and VIP gifts,newspapers,canapés,petit fours,flower bouquet.• Planning for unexpected VIP arrivals.• Attending to guest’s Needs, Queries and request promptly.• Promoting Hotel facilities whenever possible.• Ensuring that Guest’s complaints are brought to the attention of the Guest relations supervisor immeadiately and follow- up action thoroughly.• Reporting daily activity in logbook,hosting Vips in the Executive lounge.• Inspecting amenities set up in guest rooms.• Assisting guest in next destination reservations and arrangements for safaris.• Assisting guest ‘s in connecting internet in the rooms – Cyber Assistant.• Ensure prompt check-in and check-out of Panari Hotel guests.• Reporting changes in room allocation ,assisting with data collection and completion of files.• Handling Instant Check in guest’s.• Handling Guest’s with Queries about concierge services and promoting Hotel facilities, Services wherever possible.• Using the Hotel website as a total answer for guest’s queries about the hotel, marketing and offering appropriate recommendations.• Offering shopping advice to guests based on the information found on the website and bronchures.• Abides by set standards of conduct , dress, appearance,grooming and posture• Maintaining effective employee relations within the guest relations section.• Complying with Hotels health , safety , emergency and hygiene policy.• Maintaining a clean working environment.• Performing related duties and special projects assigned.• Show less

• Handling quest queries and inquiries about the services offered.• Posting room bills and quest charges as per consumption of bills.• Inspecting the guest rooms for adequate replenishment of room amenities,general cleanliness and hygiene standards.• Maintaining efficiency of service delivery to guests and ensure complaints are dealt with by informing my Manager.• Printing reports for policy implementation and daily transactions while filing inhouse… Show more • Handling quest queries and inquiries about the services offered.• Posting room bills and quest charges as per consumption of bills.• Inspecting the guest rooms for adequate replenishment of room amenities,general cleanliness and hygiene standards.• Maintaining efficiency of service delivery to guests and ensure complaints are dealt with by informing my Manager.• Printing reports for policy implementation and daily transactions while filing inhouse ledger.• Preparing monthly duty rotas for my colleagues and approving leave or off day’s entitlement.• Supervising and organizing event calendars for hotel service promotion, sales and marketing targets.• Banking reports and cheque slips, filing guest bills in master folios and posting accurate charges.• Monitoring guest registration and check-in is well done and guest’s are well satisfied.• Being informed of daily health club programmes and schedule with the Health club instructor.• Ensure prompt requisition of daily amenities for inhouse hotel guests’s and arriving meetings.• Booking holiday promotions, tours and expeditions and flight ticket to guests. Show less