Fredrick Smith Email & Phone Number

Huntersville, Nc, Us

Atlanta, Ga, Us

Managed Public Safety IT infrastructure for the Consolidated Dispatch Agency (CDA), Tallahassee Police Department (TPD), and Tallahassee Fire Department (TFD), ensuring seamless service delivery. Collaborated with City, County, and external stakeholders to optimize technology utilization, streamline processes, and execute projects in alignment with organizational objectives. Directed operations of two Public Safety Data Centers and oversaw the Computer Aided Dispatch (CAD) system for efficient first responder dispatch countywide. Major responsibilities include:• Direct end-to-end project life-cycle for CAD system, including implementation, upgrades, issue resolution, and vendor management, ensuring seamless data reporting.• Managed diverse IT portfolio encompassing applications, servers (physical & virtual), desktop support, databases, and GIS services for TFD, TPD, and CDA.• Directed day-to-day operations and maintenance of Public Safety Data Centers. • Orchestrated seamless coordination with external agencies, internal departments, stakeholders, and technical teams to ensure alignment and collaboration across initiatives and projects.• Recruited, trained, and evaluated Public Safety team, including Senior Technical Analyst, Technical Support Analyst II, Business Systems Administrators(2), Database Administrator, SharePoint Developer and GIS Analyst.

Atlanta, Ga, Us

Lead the planning, establishment, and oversight of information technology (IT) projects within the Technology & Innovation Department (T&I) at the City of Tallahassee. Act as a crucial liaison between City stakeholders and technical teams, ensuring seamless communication and alignment throughout project life-cycles. Spearheaded multiple ERP modernization projects within the PeopleSoft Environment for the City's Finance Department. Additionally, managed a critical project for the Consolidated Dispatch Agency to implement a backup CAD Center and Disaster Recovery Solution for the CAD System.

Tallahassee, Florida, Us

Managed Public Safety IT infrastructure for the Consolidated Dispatch Agency (CDA), Tallahassee Police Department (TPD), and Tallahassee Fire Department (TFD), ensuring seamless service delivery. Collaborated with City, County, and external stakeholders to optimize technology utilization, streamline processes, and execute projects in alignment with organizational objectives. Directed operations of two Public Safety Data Centers and oversaw the Computer Aided Dispatch (CAD) system for efficient first responder dispatch countywide. Major responsibilities include:• Direct end-to-end project life-cycle for CAD system, including implementation, upgrades, issue resolution, and vendor management, ensuring seamless data reporting.• Managed diverse IT portfolio encompassing applications, servers (physical & virtual), desktop support, databases, and GIS services for TFD, TPD, and CDA.• Directed day-to-day operations and maintenance of Public Safety Data Centers.• Orchestrated seamless coordination with external agencies, internal departments, stakeholders, and technical teams to ensure alignment and collaboration across initiatives and projects.• Recruited, trained, and evaluated Public Safety team, including Project Manager, Senior Technical Analyst, Technical Support Analyst II, Business Systems Administrators(2), Database Administrator, SharePoint Developer and GIS Analyst.

Tallahassee, Florida, Us

Directed a specialized unit overseeing technology vital for Public Safety operations, including the Consolidated Dispatch Agency (CDA), Tallahassee Police Department (TPD), and Tallahassee Fire Department (TFD). This unit also spearheaded the implementation, management, and maintenance of the Consolidated Dispatch functions within the newly established Public Safety Center, aimed at unifying emergency response efforts for enhanced efficiency and response times.Key Achievements:• Orchestrated project management initiatives, overseeing the implementation and management of the CAD System, interfaces, and reporting systems.• Managed a diverse array of applications, physical and virtual servers, and projects catering to the needs of TFD, TPD, and CDA.• Oversaw the day-to-day operations and maintenance of Public Safety Data Centers.• Led a swift team effort to upgrade and implement technology solutions across 250 police officer and 75 firefighter machines within a tight timeframe of 2 ½ weeks. Tasks included domain integration, patch management, firewall configuration, software updates, implementation of 2-factor authentication, VPN setup, and installation of Motorola P1 CAD software.• Led VxRail Hyper-converged system implementation to modernize and consolidate CDA and TPD Data Centers.• Implemented a Veritas Appliance to optimize backup performance.• Introduced SharePoint 2013 Server for internal communication and collaboration, along with a Deployment Server for remote client application updates.• Implemented Amazon Web Services for data synchronization to the cloud, ensuring data accessibility and security.• Provided technical support for desktop and mobile data computers for TFD, TPD, and CDA P1 CAD Systems.• Oversaw recruitment, supervision, and evaluation of Public Safety staff, including Business Systems Analysts(2), Senior Technical Analysts, Database Administrator, and GIS Analyst.

Tallahassee, Florida, Us

At Property Tax Oversight I spearheaded a major change management effort to transform a GIS Team into a Technology Management Team. The goals for this newly formed team were to provide technology solutions and automation for the program, manage the process to capture Aerial Photography Ortho-imagery for the State of Florida, continue to provide GIS and technical support to Property Appraisers and Tax Collectors, and provide internal training to the program staff. Major responsibilities include:• Responsible for implementing an IT tracking system using SharePoint to track, manage, monitor and provide metrics for technology requests and projects• Responsible for implementing numerous workflows to automate business processes increasing efficiency (Web Maintenance, Inventory Management, Tax Roll & GIS Submission Technical Review, Mandatory Training Notification, Public Record Requests, Web Content, Management, Leave Approval, etc.)• Managed Aerial Photography Capture contracts for the State of Florida and private agencies• Initiated project to migrate existing ORACLE DBMS to Microsoft SQL/BizTalk to assist with the State’s Standard Operating Environment initiative• Fostered positive relationships with all Property Appraisers and Tax Collectors around the State; Coordinated their communications with the department• Hired, supervised and evaluated technology management staff: Office Automation Specialist, (3), System Programming Analyst, System Project Analysts (4), System Project Consultants (2), Intra-Departmental Projects Administrator, Staff Assistant

Tallahassee, Florida, Us

I began my career in public service as a Desktop Specialist with the Commission and was promoted twice before my departure. As the IT and Security Director I was responsible for the agency's Management Information System and Security Departments including all strategic planning, budgeting, risk assessment, and facility security. Major duties included:• Developed, Enhanced, and Maintained Case Management System used throughout the Commission for tracking and managing over 3,500 discrimination cases annually• Setup and Maintained Microsoft Active Directory, File & Print Servers, Exchange Server, SharePoint, SQL Servers, Microsoft Systems Management Server• Managed Information Technology contracts with State and private agencies• Managed Inter-Tel Phone System including new phone set up, diagnosis and troubleshooting, programming phone system, and telephone administration• Interfaced with local, state, not for profit, civic, and community agencies to surplus equipment and supplies• Responsible for annual IT budget and other intra-departmental information technology purchases• Implemented and maintained remote SSL VPN services for employees working across the state of Florida• Spearheaded Commission Space Consolidation project implemented to condense office space and reduce costs• Managed building access and camera system• Hired, Supervised and Evaluated IT Staff: Office Automation Specialist, Computer Programmer Analyst (2), Data/Quality Assurance Analyst, Graphics Designer and Department Interns

Tallahassee, Florida, Us

• Setup and maintained SQL servers, website, workstations, database servers, Active Directory, file server, print servers and backup server• Implemented and maintained SharePoint intranet to run internal web applications and workflows• Implemented and managed document imaging strategy throughout the Commission• Migrated network from NT/95 to 2003 server/XP Active Directory environment• Developed software applications as needed