Fredrick Smith Email & Phone Number

Birmingham, Al, Us

Horsens, -, Dk

Leeds, Alabama, Us

As a SOC (Security Operations Center) Analyst at Viperline Solutions, my responsibilities included continuously monitoring security alerts and incidents using SIEM tools, responding to security incidents, and conducting threat intelligence analysis to identify vulnerabilities and potential attack vectors. I was also involved in log management by collecting and analyzing logs to detect anomalies, documenting incidents and response actions for reporting purposes, and collaborating with other IT teams to enhance security measures. Additionally, I assisted in regular vulnerability assessments, recommended remediation strategies, and played a role in educating employees about security best practices to promote a culture of security awareness within the organization.

Reston, Virginia, Us

Birmingham, Al, Us

In my previous role, I was responsible for managing and resolving a wide array of tickets on the ServiceNow platform, ranging from technical issues to user queries. I ensured that each ticket was meticulously documented, tracked, and addressed with precision and efficiency. Alongside this, I provided thorough assistance to customers requiring support with password resets, account creations, and troubleshooting of any software-related issues they encountered, ensuring a high level of customer satisfaction. In addition to user support, I oversaw the installation and configuration of Virtual Private Networks (VPNs) for both end users and high-level executive employees, focusing on seamless integration and security. I also played a pivotal role in identifying and promptly resolving any VPN-related issues to minimize disruption to the workflow. Furthermore, I meticulously oversaw asset tracking to accurately monitor and manage any instances of lost or unreturned equipment. This involved the development and implementation of comprehensive asset management strategies to ensure the proper recording and accountability of all equipment, thereby minimizing operational disruptions. When it comes to software, I possess in-depth knowledge and hands-on experience with a wide array of platforms, including Oracle, Azure, Active Directory, Okta, and a comprehensive range of Microsoft applications. This expertise allowed me to not only effectively address software-related issues but also offer expert guidance and solutions, ensuring a smooth and uninterrupted workflow for the organization.

Shelton, Connecticut, Us

In my previous role, I was responsible for using various saws to carefully shape and cut materials to achieve the specific dimensions required for our projects. I took on the additional responsibility of supervising my colleagues to ensure that their measurements were accurate. I also played a key role in training new team members on the intricacies of operating grinding rocks and various hand tools. This experience not only taught me the importance of effective leadership within a team, but also provided me with valuable insights into reading and interpreting blueprints, and emphasized the critical role of quality control in both professional and personal environments.

Bachelor Of Science - Bs, Business Information Systems With A Concentration In Cybersecurity Management

Associate Of Arts - Aa, Sociology

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