Fredrick Mack, Mph Email & Phone Number

El Monte, California, United States

Irvine Ca

Currently serving as the district manager of field operations, I support client programs by managing in-store events at 54 different major retail store locations, including Albertson’s, Kroger, Ralphs, Walmart, Sam’s Club, Target, Home Depot, and Kohl’s. In this role, I drive results by supporting event execution and promoting the achievement of client objectives. I recruit, hire, train, and mentor employees to execute successful events that achieve target goals. Additionally, I develop event and staffing schedule, approve payroll, supervise 13 managers and 159 event specialists, and complete performance reviews. To enable my staff to accurately and promptly address customer needs, I provide training and mentorship and offer on-the-job training to resolve recurrent issues. Accomplishments include:♦ Being ranked 8th nationally with an average of 53 club’s funded each week.♦ Achieving a 98% execution rate for 22 consecutive weeks.♦ Increasing new product sales by an average of $1.3K per week, and by 37% during special holiday events.♦ Executing 17 successful daily events at 22% under budget.

Sante Fe Springs, Ca

Assist in planning and organizing various events, providing assistance with setup of major events and local events.

Thousand Oaks/Socal North

Accountable for directing in-store events at 54 locations, including 13 Sam’s Club locations as well as 41 locations of Albertson’s, Kroger’s’, Ralph’s, Walmart, Target, Home Depot, Walgreen’s, Rite Aid , and for Keurig at Bed Bath & Beyond and Kohl’s. Direct and schedule a staff of 13 Managers and 159 Event Specialists. Handle all staffing functions, including hiring, training, and coaching, as well as performance reviews; approved payroll.

Gardena, California

• Sold an average of 8 additional demonstrations per week above the goal of 2 per week. Added an average of $1.3K per week in new product sales.• Achieved more than 98% on-date completion rate for product demonstrations.• Increased sales by 37% over 3 days during each annual Holiday Taste of Sam’s Club. Directed team of 30 and delivered 17 daily events 22% under $3.5K budget.• Recognized as a leader in Club Funded events (#8 nationally) with average of 53 clubs funded per week.

Santa Clarita, Ca

I planned and executed daily in-store product demonstration events at a designated Sam’s Club store locations as a club supervisor for Advantage Sales & Marketing. To ensure products were accurately presented, I oversaw 30 event specialists and staff, and two lead event specialists who informed customers of product details, special offers, and sales.

Greater Los Angeles Area

As a customer service representative, I delivered exceptional service experiences to Time Warner Cable customers while efficiently addressing escalated issues and concerns to retain accounts. I was able to achieve a resolution rate of 97% with a single call while managing nearly 100 calls per day, and informing customers of additional services to increase revenue.

Master Of Public Health - Mph, Public Health, 3.91

Bachelor Of Arts - Ba, Multi/Interdisciplinary Studies, 3.0

Doctor Of Public Health