Fredrick Milburn Ii Email & Phone Number

Houston, Texas, United States

• Skilled at successfully troubleshooting customer inquiries, resulting in a 70% first-call resolution rate
• Managed over 1,000 customer support resolutions with ease and confidence, leading to an improved customer satisfaction score of 91%
• Established and maintained customer profiles, leveraging customer churn and satisfaction data to inform future initiatives and customer success strategies
• Analyzed customer feedback data and identified key areas for improvement, leading to the development and implementation of new customer service policies and procedures that reduced customer complaints by 15%.
• Managed a team of 15 call center representatives, providing coaching and feedback that resulted in a 20% increase in team productivity and a 10% decrease in employee turnover.

Houston, Texas, United States

• Coordinate the interviewing, screening, recruitment, and appointment of fresh staff
• Maintain company database and make sure that it is always up to date
• Ensure that there is an effective and cordial relationship between various departments of the restaurant
• Calculate basic staff entitlements like annual leave entitlements for employees
• Contribute to the organization’s budgetary planning
• Prepare job descriptions before job advert placement is made both for internal and external recruitment

Cleveland, Texas, United States

• Handle high amounts of incoming calls
• Identify and evaluate customers' needs to deliver satisfaction
• Build sustainable relationships of trust through open and interactive discussion
• Provide accurate, valid and comprehensive information by using the right methods/tools
• Manage complaints, provide proper solutions and options; follow up to secure resolution
• Keep records of customer interactions, process customer accounts, and file documents

Cleveland, Texas, United States

• Counted money in cash drawers and balanced drawers at beginning and end of shift.
• Adhered to cash handling policies and procedures.
• Increased customer satisfaction ratings by providing prompt and accurate service.
• Recognized for providing strong customer service with a high degree of accuracy.
• Provided feedback to store management on products, shortages, and damages.
• Employed suggestive selling techniques to promote special and popular products.