Fredrick Milburn Ii Email & Phone Number

Houston, Texas, United States

• Skilled at successfully troubleshooting customer inquiries, resulting in a 70% first-call resolution rate• Managed over 1,000 customer support resolutions with ease and confidence, leading to an improved customer satisfaction score of 91%• Established and maintained customer profiles, leveraging customer churn and satisfaction data to inform future initiatives and customer success strategies• Analyzed customer feedback data and identified key areas for improvement, leading to the development and implementation of new customer service policies and procedures that reduced customer complaints by 15%.• Managed a team of 15 call center representatives, providing coaching and feedback that resulted in a 20% increase in team productivity and a 10% decrease in employee turnover.

Houston, Texas, United States

• Coordinate the interviewing, screening, recruitment, and appointment of fresh staff• Maintain company database and make sure that it is always up to date• Ensure that there is an effective and cordial relationship between various departments of the restaurant• Calculate basic staff entitlements like annual leave entitlements for employees• Contribute to the organization’s budgetary planning• Prepare job descriptions before job advert placement is made both for internal and external recruitment• Work with and help coordinate the duties of temporary staff and make sure information on staff is correct and is regularly updated. Also perform supervision of temporary staff on particular areas of work• Take minutes in staff meetings• Sort applicants’ resume to select the most qualified candidates for jobs being offered.RESTAURANT CLOSED.

Cleveland, Texas, United States

• Handle high amounts of incoming calls• Identify and evaluate customers' needs to deliver satisfaction• Build sustainable relationships of trust through open and interactive discussion• Provide accurate, valid and comprehensive information by using the right methods/tools• Manage complaints, provide proper solutions and options; follow up to secure resolution• Keep records of customer interactions, process customer accounts, and file documents• Follow communication procedures, guidelines, and policiesI MOVED TO HOUSTON, TEXAS

Cleveland, Texas, United States

• Counted money in cash drawers and balanced drawers at beginning and end of shift.• Adhered to cash handling policies and procedures.• Increased customer satisfaction ratings by providing prompt and accurate service.• Recognized for providing strong customer service with a high degree of accuracy.• Provided feedback to store management on products, shortages, and damages.• Employed suggestive selling techniques to promote special and popular products.• Answered questions regarding special and seasonal products.• Operated POS cash registers and counted monies received.• Ordered, stocked, and organized the products.I MOVED TO HOUSTON, TEXAS.