Professional Services PM for infrastructure projects with the Federal Govt - Air Force, Space Force and Navy. Responsible for all project financials including gross profit/margin. Responsible for building resource plan/WBS used to formally request resources. Act as trusted advocate for customers and deliver high customer satisfaction.

Technical Delivery Manager focused on server infrastructure delivery for global banking and financial markets. Interface daily with Solutions Engineers, Application Owners, Middleware, DBaas, Storage and DMZ engineers to build high available environments to support critical financial applications. I guide teams through structured phase gates designed to ensure regulatory compliance, data security and low latency.

• Brought value to customers in various capacities for SaaS company focused on enabling enterprise customers manage their online reputations at scale, e.g., business listings, reviews, insights, etc.• Managed rolling team of 5-6 Customer Success, Customer Experience and Technical Account Managers• Act as a trusted partner to customers by understanding their business model/processes and strategic goals to ensure alignment with Reputation product offerings • Collaborate with the customer to develop programs that drive their strategic goals and define metrics to measure success• Define a roadmap of projects to deliver against customer strategic goals and provide opportunities for upsell• Direct work through project initiation to close; work on gathering requirements and defining a comprehensive task plan, manage assumptions, constraints and risks to deliver quality outcomes within expected timeframe and on budget• Partner with Account Executives and Customer Success Managers to deliver Quarterly Business Reviews designed to illustrate overall value of product offerings to customers and upsell them on new products• Define tactical processes and procedures to ensure healthy program delivery and contract renewal • Document customer products, integrations (file based/API) and business cases designed to improve product quality and lower support costs• Partner with the client's digital and IT teams to ensure successful execution of complex technical integrations and lead critical projects• As dedicated Account Director saved 1.2 mil Subaru account from churn by defining a process improvement plan, delivering on improvements and listening to customer needs• Led multi-million-dollar Business Intelligence (BI) program to integrate Domo BI tool w/ Salesforce• Defined processes for Change Control Board and Data Governance for BI

Act as single point of contact for demands on IT resources and technology. Engage with business customers to shape demand and drive business toward standard service offerings. Work with customers (VPs & Directors), solution owners and architects to evaluate and prioritize demands based on strategic goals and resource availability. Utilize role-based resource management to assist managers with resource assignments and capacity planning. Work with IT leadership on fiscal year project budget planning informed by project and resource costs.

Focused on value driven delivery of mergers & acquisitions, infrastructure projects, data center projects and software development. Held to strict KPIs for managing project budget, schedule, scope and quality delivery. I specialize in complex and troubled projects in lean environments with resource constraints. I succeed by prioritize stakeholder engagement, relationship building, communication and risk mitigation. I have a proven ability to manage diverse teams that are remote or collocated/US based or international, employing PMI Waterfall or Agile methods. I routinely manage projects with dozens of resources, spanning multiple functional areas and millions of dollars in budget.

Leader on cross functional team responsible for support of 500+ sites and 15k+ users across North America. Manage various projects such as infrastructure builds, fiber deployments, wireless roll-outs, greenfield sites, data center moves, office moves and campus LAN build outs. Management of dozens of vendors across US. Delivered complex infrastructure builds as large as $5 million.