Fredrik Orestedt Email & Phone Number

Stockholm, Sweden

Technical operations manager responsible for day-to-day service delivery towards exchange customers.- Change managementPlanning and coordinating changes together with the technical teams. Including quality, backout plan, verification plan and scheduling of the change. - Incident managementIncident manager with on-call duty.Managing major incidents according to established routines within NASDAQ OMX.- Problem managementKeeping track of problems affecting the business service delivered to the customer. Including prioritization and remediation plans to resolve problems depending on severity and resources requirements. - Application engineerWhile my main focus is the Technical operations manager role I am still working with tasks in the role as application engineer.

Stockholm, Sweden

As an application engineer within NASDAQ I have a number of tasks ranging from production support to implementation and testing of new service offerings.Second-level support for the derivatives GENIUM INET platform and surrounding components, this includes:* Act on incidents and events.* A large focus on problem management. This contributes to long term stability and quality of the services being offered* Identify improvements to configuration, software, processes, hardware setup, etc.* Plan and implement changes according to the established change management process.* Document the environment: Routines, procedures and error recovery manuals* Create, review and adjust backup policies* On-call dutyParticipate in changes to the existing service and/or new service offerings* Participate in functional and non-functional reviews* Contribute to the design of new services* Testing of new software and services (non-functional)* Write and classify defects

Technical operations manager responsible for day-to-day service delivery towards exchange customers.- Change managementPlanning and coordinating changes together with the technical teams. Including quality, backout plan, verification plan and scheduling of the change. - Incident managementIncident manager with on-call duty.Managing major incidents according to established routines within NASDAQ OMX.- Problem managementKeeping track of problems affecting the business service delivered to the customer. Including prioritization and remediation plans to resolve problems depending on severity and resources requirements.

Stockholm, Sweden

Heading up the technical surveillance, technical support, incident management and change management for a whole range of different products within NASDAQ OMX Europe.

Working with technical support around exchange technologyAlso active in the following areas:Incident managementChange managementDevelopment of routines and guidelines for the service deskEducation of new personnel working with first line supportAlso worked from the US NASDAQ OMX office during a 3 month period with education and operational tasks related to first line / surveillance

Worked with technical support and developing routines to support one of our exchange customers.

Worked at OMX with- Application and service surveillance- First line support for exchanges. Worked in the New York office during a 3 month period.

It, Projects, Programming, Databases,Etc

KY-education

English, It, Network,