Fredrik Devries Email & Phone Number

Bloomington, Il, Us

Las Vegas, Nevada, United States

Las Vegas, Nevada, United States

Las Vegas, Nevada

Maintaining delivery databasePrioritizing deliveries based on region and ETA’sProcessing Credit Applications for Loans and LeasesScheduling and Managing nationwide deliveriesIdentifying Roadblocks, Developing Solutions, and Implementing Actionable ItemsHandling inbound and outbound communications via phone, email, chat, and text messagesEffectively run an active pipeline of 80+ customers

Las Vegas, Nevada Area

Managing teams of up to 30 agents including payrollCompleting minimum of 3 coachings per agent each weekMaintaining a Net Promoter Score of 80 for my teamMaintaining Top Performing TeamDeveloping and implementing new documentation tools/formsDeveloping and participating in multiple Coaching Workshops

Managing teams of up to 20 agents including payroll, scheduling and records while consistently meeting Coaching ComplianceImplementing and running Weekly Top Team Performer incentiveTraining new Team Leads, Operations Supervisors, and agents on company based systems and processesAchieving and maintaining high team performance in AHT, CSAT, Adherence, and an engagement score of 90%Preparing weekly Financial and Performance presentationsFostering a Development Driven atmosphere and coaching numerous agents to achieve promotions within the company

Las Vegas, Nevada Area

Managed up to 30 agents per team assigned including payroll, training, coaching, incentive programs and a 95% employee retention rateHandled metric and behavior anomalies in real timeAchieved Highest Sales Performance for my DivisionCreating efficient and effective Sales Training MaterialsMaintaining consistent high Customer Satisfaction SurveysCompleting multiple Management Certifications including Behavioral Analytics, Behavioral Interviewing, KPI Growth Planning, and Generational Leadership

Las Vegas, Nevada Area