Business Analyst
Oslo Area, Norway
• Handling international payments and the FX funding of these. January 2012 - June 2013. • KPI project including mapping all activities (support and operational) at Group Operations Norwayfor volumes, time consumption and FTEs. January – June 2011, and continued development.• Mapping and describe flow diagrams for all processes and systems at Operations Norway. January – April 2011.• Implementing several stages in Support Concept. Held Work Shops for all employees, incl.managers, at Group Operations Norway. Thereafter responsible mapping support tasks at GroupOperations Norway. Q4 2010 – Q1 2011• Miscellaneous interest rate calculations/analysis for department Accounts (Repairing errors inCash-Pools, incl. ICP-interest rates) - 2010/2011• Undertake all operations related tasks for Leasing & Factoring, establishing routines and transferthe tasks to Stockholm, January – June 2010• Described and established routine for Audit reports production, as well as offshoring via DepositDepartment Oslo to Vilnius, January – June 2010• Mapping and offshoring the manual handling of client account agreements to Accounts (fromGlobal Transaction Services (GTS) Support to department Accounts), August – October 2009• Established routine for handling NIBE-codes and fee transactions, August – October 2009• Established reporting of costs for Group Operations Norway after the merger (Merchant Bank +Privatbanken, until costs were correctly incorporated in the systems), June – December 2009