Business Manager
Current
Mar 2020 - Present
AeroLeads people directory · profile
Fredrik Härdin Email & Phone Number
Business Manager på Xzakt Kundrelation
at
Xzakt Kundrelation AB
LinkedIn matched
✓ Verified July 2026
3 data sources
Profile completeness 100%
Current company
Role
Business Manager på Xzakt Kundrelation
Location
Gävle, Gävleborg County, Sweden
Company size
Who is Fredrik Härdin? Overview
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Quick answer
Fredrik Härdin is listed as Business Manager på Xzakt Kundrelation at Xzakt Kundrelation AB, a with 69 employees, based in Gävle, Gävleborg County, Sweden. AeroLeads shows a matched LinkedIn profile for Fredrik Härdin.
Fredrik Härdin previously worked as Business Manager at Xzakt Kundrelation Ab and Assistant Contact Center Manager at Teleperformance Nordic. Fredrik Härdin studied at Staffangymnasiet.
Company email context
Email format at Xzakt Kundrelation AB
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Xzakt Kundrelation AB
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Profile bio
About Fredrik Härdin
Fredrik Härdin is a Business Manager på Xzakt Kundrelation at Xzakt Kundrelation AB. He possess expertise in call center, customer service, leadership, sales, microsoft office and 37 more skills. He is proficient in Tyska and Engelska. Colleagues describe him as "Through his own engagement and through his team, Fredrik has been a valuable source of customer and service agent feedback for me that has helped me and my product development team to make improved decisions on short- and long-term priorities to best serve our customer needs. "
Listed skills include Call Center, Customer Service, Leadership, Sales, and 38 others.
Current workplace
Fredrik Härdin's current company
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Xzakt Kundrelation Ab
8 roles
Fredrik Härdin work experience
A career timeline built from the work history available for this profile.
Assistant Contact Center Manager
Fully accountable for the performance of an Operational Unit (consisting of a team of Supervisors and their Customer Service Representives) in meeting all major Key Performance Indicators such as Gross Margin, Service Level Agreements, Customer Satisfaction, First Call Resolution and Hit Rate. Responsible for own Account/Project concerning Gross Margin, KPIs and Staff.
Jun 2017 - Feb 2020
Business Manager
Hc-Gruppen
Aug 2015 - Dec 2016
Assistant Contact Center Manager
Fully accountable for the performance of an Operational Unit (consisting of a team of Supervisors and their Customer Service Representives) in meeting all major Key Performance Indicators such as Gross Margin, Service Level Agreements, Customer Satisfaction, First Call Resolution and Hit Rate. Responsible for own Account/Project concerning Gross Margin, KPIs and Staff.
Dec 2012 - Dec 2014
Assistant Contact Center Manager Trainee
Accountable for 14 - 16 Customer Service Representives as a Team Leader/Supervisor but also working along side as a Trainee for the Assistant Contact Center Manager who was responsible for the performance of an Operational Unit (consisting of a team of Supervisors /Team Leaders and their Customer Service Representives) in meeting all major Key Performance Indicators such as Gross Margin, Service Level Agreements, Customer Satisfaction, First Call Resolution and Hit Rate.
Dec 2011 - Dec 2012
Supervisor
Fully accountable and responsible for the performance of a team consisting of 14 - 16 Customer Service Representatives in meeting all major Key Performance Indicators such as Gross Margin, Service Level, Customer Satisfaction, First Call Resolution and Hit Rate.
Mar 2011 - Dec 2011
Customer Service Representative - 2Nd Line
Accountable and responsible for handling inbound and outbound customer calls, Customer complaints, Manager Calls, emails, documents and different administrative tasks as a part of a team of 14 - 16 co-workers in a project consisting of 6 - 8 teams as a 2nd Line Level Team.
Dec 2008 - Feb 2011
Customer Service Representative
Accountable and responsible for handling customer calls, emails, documents and different administrative tasks as a part of a team of 14 - 16 co-workers in a project consisting of 6 - 8 teams.
Jun 2008 - Dec 2008
Team & coworkers
Colleagues at Xzakt Kundrelation AB
Other employees you can reach at xzakt.com. View company contacts for 69 employees →
KB
Klara Brandt
Colleague at Xzakt Kundrelation AbGävle, Gävleborg County, Sweden
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HA
Haboun Amou
Colleague at Xzakt Kundrelation AbSandviken, Gävleborg County, Sweden
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AO
André O'Neill
Colleague at Xzakt Kundrelation AbSandviken, Gävleborg County, Sweden
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GU
Grim Undefined
Colleague at Xzakt Kundrelation AbSandviken, Gävleborg County, Sweden
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RK
Rahman Khalifa
Colleague at Xzakt Kundrelation AbGävle, Gävleborg County, Sweden
View →
JL
Jakob Lindqvist
Colleague at Xzakt Kundrelation AbGävle, Gävleborg County, Sweden
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SH
Sondre Huhtala
Colleague at Xzakt Kundrelation AbGävle, Gävleborg County, Sweden
View →
RN
Rasmus Nyström
Colleague at Xzakt Kundrelation AbTierp, Uppsala County, Sweden
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IA
Isabell Asp
Colleague at Xzakt Kundrelation AbGävle, Gävleborg County, Sweden
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NA
Nathalie Alcozer
Colleague at Xzakt Kundrelation AbSweden
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Klara Brandt
Colleague at Xzakt Kundrelation AbGävle, Gävleborg County, Sweden
View →
HA
Haboun Amou
Colleague at Xzakt Kundrelation AbSandviken, Gävleborg County, Sweden
View →
AO
André O'Neill
Colleague at Xzakt Kundrelation AbSandviken, Gävleborg County, Sweden
View →
GU
Grim Undefined
Colleague at Xzakt Kundrelation AbSandviken, Gävleborg County, Sweden
View →
RK
Rahman Khalifa
Colleague at Xzakt Kundrelation AbGävle, Gävleborg County, Sweden
View →
JL
Jakob Lindqvist
Colleague at Xzakt Kundrelation AbGävle, Gävleborg County, Sweden
View →
SH
Sondre Huhtala
Colleague at Xzakt Kundrelation AbGävle, Gävleborg County, Sweden
View →
RN
Rasmus Nyström
Colleague at Xzakt Kundrelation AbTierp, Uppsala County, Sweden
View →
IA
Isabell Asp
Colleague at Xzakt Kundrelation AbGävle, Gävleborg County, Sweden
View →
NA
Nathalie Alcozer
Colleague at Xzakt Kundrelation AbSweden
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1 education record
Fredrik Härdin education
-
Staffangymnasiet
FAQ
Frequently asked questions about Fredrik Härdin
Quick answers generated from the profile data available on this page.
What company does Fredrik Härdin work for?
Fredrik Härdin works for Xzakt Kundrelation AB.
What is Fredrik Härdin's role at Xzakt Kundrelation AB?
Fredrik Härdin is listed as Business Manager på Xzakt Kundrelation at Xzakt Kundrelation AB.
Where is Fredrik Härdin based?
Fredrik Härdin is based in Gävle, Gävleborg County, Sweden while working with Xzakt Kundrelation AB.
What companies has Fredrik Härdin worked for?
Fredrik Härdin has worked for Xzakt Kundrelation Ab, Teleperformance Nordic, and Hc-Gruppen.
Who are Fredrik Härdin's colleagues at Xzakt Kundrelation AB?
Fredrik Härdin's colleagues at Xzakt Kundrelation AB include Klara Brandt, Haboun Amou, André O'Neill, Grim Undefined, and Rahman Khalifa.
How can I contact Fredrik Härdin?
You can use AeroLeads to view verified contact signals for Fredrik Härdin at Xzakt Kundrelation AB, including work email, phone, and LinkedIn data when available.
What schools did Fredrik Härdin attend?
Fredrik Härdin studied at Staffangymnasiet.
What skills is Fredrik Härdin known for?
Fredrik Härdin is listed with skills including Call Center, Customer Service, Leadership, Sales, Microsoft Office, Team Management, Coaching, and Customer Satisfaction.
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