Fredrik Härdin Email and Phone Number
Fredrik Härdin personal email
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Fredrik Härdin is a Business Manager på Xzakt Kundrelation at Xzakt Kundrelation AB. He possess expertise in call center, customer service, leadership, sales, microsoft office and 37 more skills. He is proficient in Tyska and Engelska. Colleagues describe him as "Through his own engagement and through his team, Fredrik has been a valuable source of customer and service agent feedback for me that has helped me and my product development team to make improved decisions on short- and long-term priorities to best serve our customer needs. "
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Business ManagerXzakt Kundrelation Ab Mar 2020 - PresentGävle, Sverige -
Assistant Contact Center ManagerTeleperformance Nordic Jun 2017 - Feb 2020Stockholm, SverigeFully accountable for the performance of an Operational Unit (consisting of a team of Supervisors and their Customer Service Representives) in meeting all major Key Performance Indicators such as Gross Margin, Service Level Agreements, Customer Satisfaction, First Call Resolution and Hit Rate. Responsible for own Account/Project concerning Gross Margin, KPIs and Staff. -
Business ManagerHc-Gruppen Aug 2015 - Dec 2016Söderhamn
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Assistant Contact Center ManagerTeleperformance Nordic Dec 2012 - Dec 2014Söderhamn, SverigeFully accountable for the performance of an Operational Unit (consisting of a team of Supervisors and their Customer Service Representives) in meeting all major Key Performance Indicators such as Gross Margin, Service Level Agreements, Customer Satisfaction, First Call Resolution and Hit Rate. Responsible for own Account/Project concerning Gross Margin, KPIs and Staff.
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Assistant Contact Center Manager TraineeTeleperformance Nordic Dec 2011 - Dec 2012SöderhamnAccountable for 14 - 16 Customer Service Representives as a Team Leader/Supervisor but also working along side as a Trainee for the Assistant Contact Center Manager who was responsible for the performance of an Operational Unit (consisting of a team of Supervisors /Team Leaders and their Customer Service Representives) in meeting all major Key Performance Indicators such as Gross Margin, Service Level Agreements, Customer Satisfaction, First Call Resolution and Hit Rate.
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SupervisorTeleperformance Nordic Mar 2011 - Dec 2011Fully accountable and responsible for the performance of a team consisting of 14 - 16 Customer Service Representatives in meeting all major Key Performance Indicators such as Gross Margin, Service Level, Customer Satisfaction, First Call Resolution and Hit Rate.
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Customer Service Representative - 2Nd LineTeleperformance Nordic Dec 2008 - Feb 2011Söderhamn, SverigeAccountable and responsible for handling inbound and outbound customer calls, Customer complaints, Manager Calls, emails, documents and different administrative tasks as a part of a team of 14 - 16 co-workers in a project consisting of 6 - 8 teams as a 2nd Line Level Team.
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Customer Service RepresentativeTeleperformance Nordic Jun 2008 - Dec 2008Söderhamn, SverigeAccountable and responsible for handling customer calls, emails, documents and different administrative tasks as a part of a team of 14 - 16 co-workers in a project consisting of 6 - 8 teams.
Fredrik Härdin Skills
Fredrik Härdin Education Details
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Staffangymnasiet
Frequently Asked Questions about Fredrik Härdin
What company does Fredrik Härdin work for?
Fredrik Härdin works for Xzakt Kundrelation Ab
What is Fredrik Härdin's role at the current company?
Fredrik Härdin's current role is Business Manager på Xzakt Kundrelation.
What is Fredrik Härdin's email address?
Fredrik Härdin's email address is fr****@****ail.com
What schools did Fredrik Härdin attend?
Fredrik Härdin attended Staffangymnasiet.
What are some of Fredrik Härdin's interests?
Fredrik Härdin has interest in Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Sports, Music, Books, Film.
What skills is Fredrik Härdin known for?
Fredrik Härdin has skills like Call Center, Customer Service, Leadership, Sales, Microsoft Office, Team Management, Coaching, Customer Satisfaction, Microsoft Excel, Contact Centers, Telecommunications, Crm.
Who are Fredrik Härdin's colleagues?
Fredrik Härdin's colleagues are Tristan Lundvall, Linus Ahlberg Edström, Felicia Sveninge, Matilda Henningsson, Victoria Wirth, Isabell Asp, Rose-Mari Najmaldin.
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