Fred L. Shepherd Email & Phone Number

Lindon, Ut, Us

Salt Lake City, Utah, Us

Spearheaded the developing and implementing IT enterprise architecture, portfolio management, digital solutions, and service management, supporting company operations across multiple states and facilities. Demonstrated strong financial acumen in managing a $10M budget and leading a team of 24 IT professionals, with direct supervision of four personnel. Successfully led the migration of the company's on-premises telecom to a UC solution, delivering significant efficiency gains and cost savings. Maintained a high customer satisfaction by effectively managing an internal 24x7x365 service desk team, resolving issues promptly and professionally. Managed the implementation of a new ITSM suite of tools to support the enterprise. Designed and implemented systems to provide comprehensive metrics on technician activity, enabling leadership to make data-driven decisions and optimize resource allocation.• Cybersecurity Leadership. • Reduced Microsoft license expenses by 24%.• Developed Enterprise Reporting Solution with savings of over $750K.• Improved end-user experience by 200%. • Increased revenue by $60K annually.• Reduced annual expenses by $360K.

Led the IT infrastructure strategy, design, and implementation to support company-wide operations, including back-office functions and retail point-of-sale systems. Advised business owners on technology solutions for M&A transactions and provided ongoing consultation on IT matters. Fostered a culture of learning and development around technology to enhance productivity and innovation. Established and managed vendor relationships to ensure optimal procurement of IT products and services. Ensured seamless operation and maintenance of all IT systems, providing support 24/7 to meet business needs.• Reduced monthly expenses by 40%. Successfully reduced monthly costs by 40% by adopting and implementing virtual server technology, eliminating the need for physical rack space and reducing electrical consumption by half. Consolidated over two-thirds of the old hardware systems, improving operational efficiency and cost savings.• Improved system uptime by 300%. Implemented hardware standards that exceeded the Point-of-Sale system requirements, improving customer experience and increasing system uptime by 300%. Designed and implemented an IT service management (ITSM) solution for asset management, system deployment, request management, and system update management.• Data Analytics. Proficient in managing Point-of-Sale systems to ensure data accuracy and security. Skilled in developing custom enterprise-level reports for short-term and long-term business planning purposes.• Training and Cybersecurity Leadership. Spearheaded monthly employee training sessions to promote best practices and maximize the effective use of technology. Developed and implemented a comprehensive IT security program to protect against cyber threats and comply with regulatory requirements.

As the IT Specialist for an MLM business focusing on natural healing products, I provided essential technical support to the corporate office and owners' locations. Managed system backups, imaging, and procurement to ensure the reliability and security of IT infrastructure and provided end-user training to enhance productivity and streamline operations.

Successfully owned and operated a prominent Scrapbooking Business, leveraging technology to drive strategic initiatives, including print design, social media marketing, and website design and maintenance. Strategically utilized technology to streamline business operations and enhance customer experience, resulting in increased revenue and brand recognition.

Charlotte, Nc, Us

Contributed to the Marketing department's reporting initiatives by establishing technology standards and tools to streamline report generation and reduce turnaround time. Managed the end-to-end process of report printing, collation, and distribution to ensure timely and accurate delivery.

Ensured consistent end-user technology support through the implementation and adherence to defined standards and processes. Installed cabling and served as a Novell Administrator to maintain network operations. Represented the technology team in business process improvement initiatives to provide technology expertise and support organizational goals.

Bachelor Of Applied Science (Basc), Information Technology Project Management

Bachelor Of Science (Bs), Information Technology Project Management

Diploma / Certificate, Word Processing Management

Master Of Science - Ms, Cyber/Computer Forensics And Counterterrorism