Information Technology Support Specialist
Current
Sep 2024 - Present
AeroLeads people directory · profile
Frederic Simione Email & Phone Number
Responsable Experience Client / Customer Care Manager
at
Corcentric
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 100%
Current company
Role
Responsable Experience Client / Customer Care Manager
Location
Bouc-Bel-Air, Provence-alpes-côte D'azur, France
Company size
Who is Frederic Simione? Overview
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Quick answer
Frederic Simione is listed as Responsable Experience Client / Customer Care Manager at Corcentric, a with 267 employees, based in Bouc-Bel-Air, Provence-alpes-côte D'azur, France. AeroLeads shows a matched LinkedIn profile for Frederic Simione.
Frederic Simione previously worked as Information Technology Support Specialist at Corcentric and Head of Customer Experience at Udicat. Frederic Simione holds Bachelor, Web Development from Erhvervsakademiet København Nord.
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Corcentric
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Profile bio
About Frederic Simione
Frederic Simione is a Responsable Experience Client / Customer Care Manager at Corcentric. He possess expertise in project management, atlassian jira, project planning, customer support, technical support and 45 more skills. He is proficient in Danish. Colleagues describe him as "I work with Frédéric for more than 2 years, on several transverse projects. He has strong social and communication skills, but also technical knowledge, that he uses to lead successful improvements within the company. He is very adaptable and always glad to help on various subjects. I really appreciate his sense of humor to motivate and keep the team together !" and "Frederic is a highly skilled worker with profound knowledge. Frederic's technical know-how is quite commendable. He is equally good in social and personal communications thanks to his really good sense of humour. He is very experienced in Customer Support and very passionate about his work. Frederic truly, personifies the term 'Smart Worker' "
Listed skills include Project Management, Atlassian Jira, Project Planning, Customer Support, and 46 others.
Current workplace
Frederic Simione's current company
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Corcentric
13 roles
Frederic Simione work experience
A career timeline built from the work history available for this profile.
Head Of Customer Experience
Jul 2023 - Sep 2024
Information Technology Support Specialist
May 2023 - Sep 2023
Support Team Lead / Customer Care Leader
Lead the customer care process - Manage all tickets from internal and external users and provide associated support.- Organize periodic meeting to ensure internal coherence with concerned services (bug report etc.)- Monthly review of issues and action plan follow up in partnership with stakeholders- Participate to data supplier support meeting to review technical SLA for continuous improvement - Communicate periodically user feedbacks with the product management teamSupervise performance and data availability / performance of our solutions- Supervise availability/performance of our solutions (web client, cube and associated apps)- Define in partnership with account management the technical SLA for each customers according to contract- Implement with the help of the product management team the needed monitoring- Monitor technical SLA
Dec 2019 - Nov 2022
Customer Care / Customer Success/Support
- Software deployment on offshore vessels- Data quality (availibility integrity)- End user support- Data providers key contact- Integration of ticketing solution (Zendesk) - Defining the Customer Care process and communication channels.
Feb 2019 - Nov 2022
Crtc
May 2017 - Apr 2018
It Support Specialist
Edl
EDL est une société française indépendante leader des solutions informatiques pour les services d'Imagerie Médicale publics et privés (SIR = Système d'Information Radiologique).EDL édite des applications intégrées couvrant la gestion du service de radiologie, la diffusion des images, la dictée numérique et la reconnaissance vocale des comptes-rendus.Les solutions sont indépendantes ou intégrées aux stations de diagnostic.
Oct 2016 - May 2017
Product Manager
- Supporting the account managers by defining the evolution of the existing and upcoming features. - Defining and priorizing the project tasks along with the development team.- Providing insights and ideas regarding the improvement of the Digitick Solution.- Writting of the technical documentation. - Mapping the fonctionnal specifications.- Improving internal Process and communication.- Designing new features.- Development Follow up.
Jan 2014 - Feb 2016
It Support Consultant & Onboarding Agent
Technical support and Onboarding for Enterprise B2B customers.For the French and UK Market.
Aug 2012 - Nov 2013
Live-Streaming Coordinator/It-Supporter
Sending live-stream to customers and ensuring that they can watch the live-stream without any technical issues.Drupal taxonomy/panels/geolocalisation/ipblocking/Adobe media encoder.
Jan 2012 - Aug 2012
It Network Project Manager
- Network and IT support/security.- Linux based server (Database backup and file sharing).- Administration of the School Database Software.- Website CMS editing.- Direct contact with solutions providers.
Aug 2009 - Aug 2012
Web Marketing Intern
Design of web ad-banners (flash, Gif, Jpeg)Design of newsletter templateDesign of a corporate WebsiteGoogle analytics
Jan 2010 - Jun 2010
Multimedia Editor
Designing multimedia content for mobile phones.Super-user of Cubase, midi and audio, Soundforge, Final cut, Protools, Logic pro.
Aug 2003 - Aug 2004
Team & coworkers
Colleagues at Corcentric
Other employees you can reach at corcentric.com. View company contacts for 267 employees →
JL
Jennifer Lynch
Colleague at CorcentricUnited States
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JG
Jessica Green
Colleague at CorcentricFort Myers, Florida, United States
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DP
Dave Pawlikowski
Colleague at CorcentricSchaumburg, Illinois, United States
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PW
Pamela White
Colleague at CorcentricBolingbrook, Illinois, United States
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TA
Tammy Albanos
Colleague at CorcentricPlainfield, Illinois, United States
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CW
Christina Whittington
Colleague at CorcentricCypress, Texas, United States
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JS
Jade Santoro
Colleague at CorcentricBellevue, Nebraska, United States
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AA
Ashiqul Abir
Colleague at CorcentricWashington Dc-Baltimore Area, United States
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KP
Kimberly Posley
Colleague at CorcentricGreater Chicago Area, United States
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GR
Goutham Ramaraju
Colleague at CorcentricLondon Area, United Kingdom
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Jennifer Lynch
Colleague at CorcentricUnited States
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JG
Jessica Green
Colleague at CorcentricFort Myers, Florida, United States
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DP
Dave Pawlikowski
Colleague at CorcentricSchaumburg, Illinois, United States
View →
PW
Pamela White
Colleague at CorcentricBolingbrook, Illinois, United States
View →
TA
Tammy Albanos
Colleague at CorcentricPlainfield, Illinois, United States
View →
CW
Christina Whittington
Colleague at CorcentricCypress, Texas, United States
View →
JS
Jade Santoro
Colleague at CorcentricBellevue, Nebraska, United States
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AA
Ashiqul Abir
Colleague at CorcentricWashington Dc-Baltimore Area, United States
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KP
Kimberly Posley
Colleague at CorcentricGreater Chicago Area, United States
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GR
Goutham Ramaraju
Colleague at CorcentricLondon Area, United Kingdom
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5 education records
Frederic Simione education
Bachelor, Web Development
Erhvervsakademiet København Nord
Associate'S Degree, Web Development
Business Academy Copenhagen North
Associate Degree (Bts), Communication And Pr
Jeanne Perrimond
Education record
Pharo Catalans
Education record
Pharo Catalans
FAQ
Frequently asked questions about Frederic Simione
Quick answers generated from the profile data available on this page.
What company does Frederic Simione work for?
Frederic Simione works for Corcentric.
What is Frederic Simione's role at Corcentric?
Frederic Simione is listed as Responsable Experience Client / Customer Care Manager at Corcentric.
Where is Frederic Simione based?
Frederic Simione is based in Bouc-Bel-Air, Provence-alpes-côte D'azur, France while working with Corcentric.
What companies has Frederic Simione worked for?
Frederic Simione has worked for Corcentric, Udicat, Opsealog, Bnp Paribas, and Edl.
Who are Frederic Simione's colleagues at Corcentric?
Frederic Simione's colleagues at Corcentric include Jennifer Lynch, Jessica Green, Dave Pawlikowski, Pamela White, and Tammy Albanos.
How can I contact Frederic Simione?
You can use AeroLeads to view verified contact signals for Frederic Simione at Corcentric, including work email, phone, and LinkedIn data when available.
What schools did Frederic Simione attend?
Frederic Simione holds Bachelor, Web Development from Erhvervsakademiet København Nord.
What skills is Frederic Simione known for?
Frederic Simione is listed with skills including Project Management, Atlassian Jira, Project Planning, Customer Support, Technical Support, Web Development, Jquery, and Customer Service.
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