Fred S. Email and Phone Number
Hello:I'm Fred Sparks (he/him). I have a passion for IT support, video production, photography, and graphic design.Since I was a child and received an ADAM computer, I've been hooked on everything technology. I knew at a young age that computers would be a part of my life. This led me to attending Ferris State University and obtaining a B.S. in Computer Information Systems. I've since constructed a career of helping others with various IT issues. Highlights include:Working 24 hours to ensure software was properly delivered to 200 storesWinning awards for assisting the most customers in a month.Completing a Department of Labor apprenticeship, by obtaining Security+I am a life long learner, as I"ll never know it all, however; through continuous effort may the skills I obtain or enhance assist others during difficult times.
Peckham, Inc.
View- Website:
- peckham.org
- Employees:
- 1033
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Usda Wfh TsrPeckham, Inc. Nov 2019 - PresentIn training. The activities associated with this position include identification, prioritization and resolution of USDA (CEC) related incidents. Incidents are transferred to the appropriate USDA department as needed
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Dla Energy TsrPeckham, Inc. Sep 2019 - Nov 2019The activities associated with this position include identification, prioritization and resolution of Energy related incidents/work orders. Incidents / Work Orders are transferred to the appropriate Energy department as n
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Dla Enterprise Help Desk Technician IiPeckham, Inc. Oct 2018 - Nov 2019Duties also include Active Directory account unlocks and password resets, logging off Citrix Director sessions,mainframe DSS and LOLA account maintenance, VDI session troubleshooting / problem resolution over Skype / BOMGAR
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Dla Enterprise Help Desk Technician IPeckham, Inc. Sep 2017 - Oct 2018Responsible for providing over the phone support that is technical in nature. The activities associated with thisposition include identification, prioritization and resolution of reported problems. Additionally, perform general maintenance tasks and resolve less complex IT problems immediately, while the more complex IT issues will beescalated to a higher level of support. Upon resolution of issues, Remedy is used to document the call;
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Tier I It Help DeskPeckham, Inc. Feb 2017 - Sep 2017Perform Active Directory/VM password resets, unlock AD/VM accounts, troubleshoot desktop issues, replacebroken desktop components, answer help desk calls and enter issues into Remedy, and enter/resolve Remedyincidents/work orders.
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Npic Customer Serivce RepresentativePeckham, Inc. Mar 2016 - Feb 2017Assist customers by answering questions and general inquiries regarding the processes and procedures for the United States Passport Application process.
Fred S. Education Details
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Computer Information Systems
Frequently Asked Questions about Fred S.
What company does Fred S. work for?
Fred S. works for Peckham, Inc.
What is Fred S.'s role at the current company?
Fred S.'s current role is A+ | Security+ | MCP.
What schools did Fred S. attend?
Fred S. attended Ferris State University.
Who are Fred S.'s colleagues?
Fred S.'s colleagues are Caroline Sharrow, Desirae Brown, Nate Vander Laan, Rebecca Lahr, Pam Cash, Laura Braun, Bernedette Jackson, Edd.
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