Gts Functional Analyst
Production support of Pratt Whitney Canada's SAP GTS 10.1 system. Configuration was developed and applied to GTS compliance management, license management, legal control and various GTS master data settings, and document type settings.Monitored daily production Service Now incidents and resolved as per the client's SLA's. In 2018, resolved a large number of aged DXC/PWC remedy tickets.Conducted unit/integration/regression testing of customer requested… Show more Production support of Pratt Whitney Canada's SAP GTS 10.1 system. Configuration was developed and applied to GTS compliance management, license management, legal control and various GTS master data settings, and document type settings.Monitored daily production Service Now incidents and resolved as per the client's SLA's. In 2018, resolved a large number of aged DXC/PWC remedy tickets.Conducted unit/integration/regression testing of customer requested corrections/enhancements/projects/as well as applied SAP notes. Documented configuration changes in SAP solution manager change documents. Show less