Alfred Tabuyan Email & Phone Number

• Handling of daily activities of the team to secure the efficiency and efficacy of operations.• Excellent understanding of the game climate, popular games, trends, and player behavior.• Conducting in-depth backend support tasks to assist with several game-related issues.• Partnered with development teams to tackle and resolve intricate account concerns.• Commits to continuous learning and improvement to help retain and grow the player base.• Ensure that the team fulfill business needs by establishing Key Performance Indicators (KPIs).• Proficiency in customer service tools like AIHelp and Helpshift and knowledge management tools.

• Took charge in recruitment, training, and management of game moderators.• Collaborated with cross-functional teams, to coordinate campaigns, events, and promotions.• Facilitated communication between the dev team and the player community for feedback.• Analyzed community data and metrics to inform strategy and identify areas for improvement.• Created and managed content for the game's communication channels for consistency and quality.

• Experienced in managing and resolving large volume of player inquiries and complaints.• Provided quality customer support to ensure exceptional service.• Proficient in ticketing software tools used in the mobile gaming industry, such as Helpshift and AIHelp.• Organized several social media events to maintain game hype and player interest.• Conducted rigorous QA testing on games, reporting and prioritizing bugs for prompt resolution.

Quezon City, National Capital Region, Philippines