Salesforce Business Analyst supporting operating companies of Dover● Act as Trusted Advisor, providing real world examples of how Salesforce has helped similar businesses● Assist customer to clarify user stories● High level and detailed ideation to arrive at efficient and scalable solutionsSalesforce Platofrm Specialist, providing detailed solutioning support to CRM Team● Consultation on Flows and 1 on 1 sessions to increase staff skill levels● Advise on specialized features of Sales, Service, and Experience Clouds● Progress User Stories through Sprints, meeting deadlines and exceeding customer expecations

Salesforce CPQ Quote-to-Cash Implementation● Project Management of consultant and cross-department team● Customizations of highly technical platform● Combine knowledge of Products, Business Processes, and Salesforce CPQImplementation of Service Cloud● Moving from recording data to supporting the customer● Customize the Service Console, email actions and Flows● Build a Customer Community to streamline communicationTransition to Salesforce Lightning● Flexible Layouts - Lightning App Builder● Lightning components - LinkedIn Sales Navigator● Continuous multi-media support - Quick Tips seriesDevelop Partner Community● Lightning Community● Community Builder● Salesforce SecurityCreate Mobile App for Sales● UI/UX for mobile ● Micro Moments

Advising the Commissioner of Education on the unmet educational needs of pupils with disabilities within the state and on the development/implementation of policies related to coordination of services.

Develop, Integrate, Make Seamless● Led field-based team of professionals through discovery process to design custom implementation of Salesforce ● Research and implement AppExchange Apps to meet evolving business needs: ● FormAssembly- move all paper-based activities (referral forms, surveys) online, fully automating survey process, and removing need for duplicative data entry● MapAnything- visualization of staff locations and services for optimization of assignments, assist with hiring decisions● Conga Composer- efficient recording of all notes in Salesforce and direct conversion to appropriate report and invoice format● ELTON- Specialized Equipment Loan and Tracking app to automate an entire work process and fully integrate support services ● Develop mobile app (Quick Actions, Flows) to meet micro moment needs● Design Console app to take advantage of new features while transitioning team to Salesforce Lightning● Train employees, collect ongoing feedback, ensure consistent, timely use and data quality● Keep data clean and useful using tools such as DataLoader, DemandTools, DLRS, FieldTrip

Innovate, Enhance, and Expand● Ensure quality of the statewide AT service for customers and funders● Inspire professionals and customers on the possibilities of Assistive Technology● Grow services to meet the ever expanding awareness of AT (over $2.5 million)

Work collaboratively with Board members and RESNA staff to ensure that the Assistive Technology Professional (ATP) credential remains relevant and useful. Participate in test question development, job task analysis, and validation of credentials.

Computer Technology in the Inclusive Classroom● Update curriculum to reflect Universal Design for Learning● Lead hands-on computer labs to practice use of assistive technology for students