Fred Thacker Email & Phone Number

St. Loui, Mo

St Louis, Missouri, United States

Manage daily functions of Global Support ProfessionalsDevelop and interpret organizational goals, policies, and proceduresEstablish standards and procedures for providing support to Global UsersProvide Training for Support staff and users on system functionsReport on capacity and resources needed to support Global Users • Consult with users, administrators, and engineers to identify business and technical requirements on proposed system modifications or technology purchases Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problemsEvaluated PC system needs for Canada, Mexico, and the United States, negotiated pricing for purchasingProvided root cause analysis or recurring issues to implement cost effective solutionsParticipated in global cyber security enhancement projectsConfigured and Managed KACE global helpdesk ticketing system, that also provided hardware and software asset tracking

Greater St. Louis Area

Provided world class End User System Support Services on Windows and Apple systems for all agency offices and a 100% remote workforce due to COVID-19.Negotiated favorable contracts on all aspects of IT infrastructure, from large printers, servers, desktops, laptops, network hardware, phone and data circuits.Worked with outside vendors on the procurement and support of critical systems and applications core to meeting the demanding needs of the agency and its clients.Oversaw the evolution and provided daily support for an enterprise-class network infrastructure with 99.999% uptime utilizing Cisco FirePOWER ASAs, Cisco/Aruba/Meraki Wireless Solutions, and Cisco switches.Administered VMWare VSphere environment to include the setup and configuration of hosted Windows based servers to ensure 24/7 availabilityMigrated to Office 365 corporate e-mail and collaborative work systems to assure 24/7 availability and information security.Maintained Unitrends cloud based back-up system as part of our Disaster Recovery and Business Continuity Plan. This strategy was tested to the extreme after a flood on a Friday morning at our hosting partner for dual paths of recovery. This allowed us to stay on track for a new business pitch, which we won, and to have the agency back in operation at 8 A.M. Monday morning.Configured and support workstations using standard configurations, software deployments and security policies.Maintained inventory of hardware and software assets at all locations including the purchase information, service/warranty contracts, preventive maintenance plan, maintenance history, user assignment history using Automox and Computrace.Performed ongoing problem root cause analysis with IT staff for constant process improvement.Oversaw the build-outs of all of OBP's offices that included negotiating multi-million dollar construction contracts, time-line oversight and move coordination in the United States and Canada.