Fredy Rodriguez

Fredy Rodriguez Email and Phone Number

DevOps Engineer @ Desque
Austin, TX, US
Fredy Rodriguez's Location
Austin, Texas, United States, United States
Fredy Rodriguez's Contact Details

Fredy Rodriguez personal email

n/a
About Fredy Rodriguez

Senior engineer with 10+ years experience managing Linux and Windows servers including their setup, deployment, and maintenance. Has a strong background in designing and implementing efficient automation utilizing several cloud platforms and associated CI/CD tooling. Knowledgeable in various network protocols including VOIP / SIP technologies.

Fredy Rodriguez's Current Company Details
Desque

Desque

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DevOps Engineer
Austin, TX, US
Fredy Rodriguez Work Experience Details
  • Desque
    Devops Engineer
    Desque
    Austin, Tx, Us
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  • Desque
    Devops Engineer
    Desque Jun 2021 - Present
    Houston, Tx, Us
    • Provision customer environments on cloud platforms and ensure security, scaling, elasticity, and resiliency.• Manage Github repositories and access which includes branching, merging, and tagging.• Design and manage CI/CD pipelines. Manage deployments via Terraform, Github Actions, Saltstack, AWS CodeDeploy, Systems Manager.• SME for Jamstack projects. Utilize Hugo or Astro for static site generation, component templating, and Wordpress migrations. Integrate dynamic content (APIs) via serverless functions on AWS Lambda, Digital Ocean, CloudFlare workers, or Netlify.• Integrate 3rd party APIs using the GO programming language into customer web applications.• Utilize container services such as Docker and Kubernetes to orchestrate deployments.
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  • Cleardata
    Cloud Systems Engineer
    Cleardata Aug 2018 - May 2021
    Austin, Texas, Us
    • Monitored and provisioned AWS environments in accordance with client playbooks and ensured their instance security compliance. This involved creating and enforcing IAM policies, CloudTrail logging, and monitoring AlertLogic, SSM, and Cloudwatch agents.• Performed maintenance, security patches, and ensured customer environments were HIPAA Compliant using Saltstack, AWS Systems Manager, and custom scripts.• Configured, troubleshot, and secured both Linux and Windows instances. This included OS Vulnerability Remediation to satisfy customer quarterly audits.• Created and updated system documentation which included Standard Operating Procedures using Atlassian Confluence.• Configured VPN and MFA users for multiple customers. Also provided them Active Directory troubleshooting and user configuration on their Linux and Windows instances.• Built, upgraded, and maintained AWS ECS environments using Terraform and in-house custom Python scripts.• Developed scripts and enhanced tooling using Bash, Powershell, and the Go language. Actively used AWS-cli to improve workflow and troubleshooting processes.• Provided on-call support and priority escalation with Xmatters.
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  • Doublehorn
    Cloud Operations Engineer
    Doublehorn Dec 2014 - Aug 2018
    Austin, Texas, Us
    • Applied cloud migration methodologies to empower private or public sector customers with PaaS and/or SaaS solutions.• Identified use cases for private, hybrid, or public cloud deployments for said customers.• Provided support for businesses which consisted of monitoring multiple channels that included calls, emails, and chat. Created detailed documentation of network issues and coordinated with proper staff as necessary.• Other responsibilities included creating inventories of network assets, managing multiple PBX systems and customer servers which were on-premise and in AWS, GCP, Azure, or Rackspace.• Monitored our infrastructure via Nagios, CloudWatch, and custom checks. Automated system administration via SaltStack.• Supported Windows Servers 2012 and 2016; Linux distributions RHEL, CentOS, and Ubuntu. Servers were on-metal, ESXi hosts, or cloud instances.• Provided local IT support for DoubleHorn which included new employee on-boarding. Familiar with Slack, O365, Trello, Zendesk, BitDefender, Salesforce and Mac/Windows desktop troubleshooting.• Served as an escalation point for DoubleHorn Salesforce issues and also integrated operation marketplace apps such as Nintex and DocuSign.
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  • Webvision
    Technical Support Engineer
    Webvision Jan 2013 - Nov 2014
    Held multiple roles consisting of support for tier 1 and 2, field technician, and a project lead.• Provided support for around 100+ users via various channels which consisted of calls, emails, and chat.• Provided support for onsite workstations, servers and Rackspace environments. Also installed enterprise grade VOIP and network solutions.• Was assigned to multiple projects including the on-boarding of new customers into our managed IT services. This included installing management and monitoring software, surveying networks, and speaking to managers to understand their IT needs.
  • Eea Consulting Engineers
    Helpdesk Technician
    Eea Consulting Engineers Jun 2012 - Jan 2013
    Austin, Tx, Us
    Worked directly under the senior staff and was involved with direct user training and support.• Provided support for an average of 50 AutoCAD users. Support involved workstations running Windows XP, 7, and AutoCAD versions 2007-2013. Also maintained various Adobe Creative Cloud services and was responsible for working directly with the vendor.• Setup and maintained a Debian server running open source chat and OS imaging applications. Configured and maintained various applications that were both accessible through private and public networks using different security standards.• Was responsible for the daily remote imaging of all workstations using SYSPREP, Acronis, and VMware. Created and maintained the workstation images, and the associated Bash and Powershell scripts.
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  • Serta
    Shipping Supervisor And Production Lead
    Serta Jul 2009 - Jun 2012
    Doraville, Ga, Us
    As the Production Lead:• In charge of a team of 25 people. Responsible for their training, payroll, and disciplinary reports and the timely release of scheduled product to the shipping department.As the Shipping Supervisor:• In charge of a team of 50 people. Responsible for their training, payroll, and disciplinary reports. Also managed Commercial Drivers with an understanding of DOT regulations.Due to my IT background, was also responsible for troubleshooting workstation, server, and network errors during night shift operations.
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  • Best Buy
    Geek Squad, Computer Sales
    Best Buy Oct 2007 - Jul 2009
    Richfield, Minnesota, Us
    Handled technical troubleshooting within a retail environment, including full system failures, virus and malware issues, and data backup & recovery.• Directly engaged with customer to resolve a wide range of problems involving PCs, phones, peripherals, and network problems.• Responsible for timely documentation, resolution, and closure of trouble tickets.• Bilingual: Spanish; continued sales and troubleshooting in Spanish if necessary.
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  • A&H Construction
    It Operations Specialist
    A&H Construction Dec 2005 - Oct 2007
    Was responsible for a small business’ computer network, and ensured proper operation of various hardware and software systems. Also conducted training on their usage.• Administrated multiple Windows workstations and their Windows Server 2003. Troubleshooted printers which included inkjet, laser, and matrix models (HP/IBM).• Configured and maintained a Debian based File Server and an on-premise VOIP system.

Fredy Rodriguez Skills

Troubleshooting Networking Windows Server Vodia Pbx Broadsoft Pbx Voip Technical Support Microsoft Windows 98 Windows 2000 Windows Xp Pro Windows Vista Windows 7 Backtrack Fedora Ubuntu Visio Microsoft Office Centos Microsoft Project Eset Administration Kaspersky Administration Labtech Acronis Logmein Teamviewer Jive Communications Pbx Zendesk Connectwise Vmware Amazon Web Services Rackspace Cloud Windows 8 Kaseya Apache Spark Fog Open Source Imaging Active Directory Microsoft Exchange Email Hosting Google Apps Hardware Windows Xp Printers Documentation Computer Hardware Software Installation Operating Systems Training Computer Repair Nagios Linux Server

Fredy Rodriguez Education Details

  • Itt Technical Institute-Austin
    Itt Technical Institute-Austin
    Information Technology – Computer Network Systems

Frequently Asked Questions about Fredy Rodriguez

What company does Fredy Rodriguez work for?

Fredy Rodriguez works for Desque

What is Fredy Rodriguez's role at the current company?

Fredy Rodriguez's current role is DevOps Engineer.

What is Fredy Rodriguez's email address?

Fredy Rodriguez's email address is fr****@****ata.com

What schools did Fredy Rodriguez attend?

Fredy Rodriguez attended Itt Technical Institute-Austin.

What skills is Fredy Rodriguez known for?

Fredy Rodriguez has skills like Troubleshooting, Networking, Windows Server, Vodia Pbx, Broadsoft Pbx, Voip, Technical Support, Microsoft Windows 98, Windows 2000, Windows Xp Pro, Windows Vista, Windows 7.

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