Fredy Pinal Email & Phone Number

Anaheim, California, United States

• Maintain parts inventory and log all service/repair activity.• Maintain inventory stock, purchases and shipments.• New computer setup, deployment, and support.• Configure domain connectivity, VPN connectivity, Printers, Email, etc.• OS patching and hardware driver updates.• Configure network and local printers and scanners. (Ricoh, Zebra, Cannon, Epson, Brother, Toshiba)• Configure and test route handhelds & Wi-Fi access points. • Troubleshoot and work with third party support for resolution of network connectivity issues.• IBM AS400 (Create and setup user accounts and profiles, mantain Job Queue, Roles).• Manage VOIP Phone Network (Vonage, Mako)• Administration and management of Active Directory• Administration and management of Exchange Office 365• Provided Tier 1 IT support to non-technical internal users through desk side support services.• Created and administered profiles and accounts, also maintaining systems documentation. • Configure and troubleshot VoIP.

Ciudad De México

Provided IT support services, troubleshooting and system operation.Support Windows / Mac / Linux system users.Team assignment management.Email accounts configuration.Active Directory Management.Management of Windows server 2012 - 2019.Video conference systems.WLC management CISCO / ROKUS (SSIDs, VLANs, Tx Power,Coverage, Active / Passive Site Surveys).Management of access switches: Vlan, VPNs, interfaces. (Cisco,HP-Aruba, 3com).Installation of network nodes, ap's, switches, radius servers, cctv.Management of Unify / VCX systemsIP telephony administration

Nuevo León, México

Provided IT support services, troubleshooting and systemoperation.Active Directory Creation / Groups - User PoliciesWindows Server 2003 - 2008 – 2012Follow up on reports with suppliersEmail accounts configurationVideo conference maintenanceTicket system monitoringManagement and implementation of access controlsBackup Schedule (ArcServe)