Filipe Maragfo'Ou Email & Phone Number

Whanganui, Wanganui-Manawatu, New Zealand

Provision of training, development and support to Library staff and customers as users of the Library’s digital systems and services.Maintenance of the Library’s internal network and public access hardware Assist in the administration of backend systems, including the Integrated Library Management System (ILMS) software, public access internet and Librarywebsite(s)Support and participate in the Long-term & Annual Planning Process for the District Council when required.Contribute to the development of business cases that support effective decision making.

New Zealand

Providing IT Support Services to small businesses in the North Island of New Zealand. Specializing in online presence and small business support.

Whanganui, Wanganui-Manawatu, New Zealand

Managing on premise IT infrastructure and transition to cloud based management using Azure and Endpoint. Providing support to PAUA Products, PAUA Print and PAUA ECE Administration staff. Managing relationships with stakeholders, including understanding business expectations, and identifying opportunities, risks, and constraints to enhance the business.Management of suppliers of Digital Services including identifying and evaluating supplier relationships and contracts, selecting suppliers, managing supplier relationships and contracts, managing supplier risk, and monitoring supplier performance and compliance.Management of relationships including understanding business expectations, and identifying opportunities, risks, and constraints for IT to enhance the business.

Palmerston North, Wanganui-Manawatu, New Zealand

NCR is the world’s leading enterprise technology provider of software, hardware andservices for banks, retailers, restaurants, small business and telecom; technology.Enabling digital transformation that connects our clients’ operations from the backoffice to the front end and everything in between so they can delight customersanytime, anywhere and compete in a global market. Key Responsibilities : Liase with Field Service Co-ordinators,providing technical details beforeaccepting jobs to attend customer sites around New Zealand’s lower NorthIsland.Ensuring safety procedures are followed by checking in to all work areas.Diagnosing and troubleshooting issues with Cash Machines, Self Checkout CashAcceptors and Dispensors.Logging faults and ordering parts for ATM machines and SCO units.Working with project co-ordinaors to support nationwide upgrades for banking and supermarket software.Maintaining good customer relationships and striving to maintain good customer relationships when traveling to job sites.

Wanganui

Fielding calls from AU Helpdesk overflow. Working with UBT AU Team to resolve common issues and sharing knowledge and resolving development issues that arise during software testing of beta release versions of Streamline3. Managing 2nd level support tickets using the Zendesk platform.Resolving Application Software and Operating System software issues - Mainly Windows 7,8 and 8.1 and Windows 10, Microsoft Office Suite. Hardware repairs, business desktops and laptops, tablets and blackberry devices- Liaising with hardware vendors HP and suppliers PB Technologies. Repairing and restoring bundled software, Eset Antivirus, Streamline 3 and other business applications.Responsible for internal support queries -typically Office 365 issues, Xero,MYOB, Netsuite, Smartsheet and general hardware faults.

Taranaki, Wanganui & Manawatu, New Zealand

Understand how Ministry online systems, and application interfaces are applied.Analyse online data, identify anomalies, and use problem solving techniques to communicate resolution to the customer effectively.Provide and facilitate support, advice, and training for specific online applications and systems used in the health sector. Provide both remote dial in support, and onsite support when required for internal and external customers.Prioritise health sector impacts when technical issues are reported to ensure the priority for resolution, and communication to the sector occurs within the appropriate service level.Continue roll out and uptake of online systems to the health sector, managing multiple agency relationships to prioritise and establish connectivity for the end user

Wellington, New Zealand

The duties and responsibilities of my role as Customer Support Technician at Actrix Networks Limited includes, but is not limited to the following :Compiling,distrubuting (via email) and providing information on broadband and dialup services including web and domain hosting services. Providing a high level of telephone service and support for ISP technologies including dialup,broadband,tolls and homeline services within a reasonable time frame.Supporting Iphones,Ipads,Blackberry,Android and other mobile internet devices.Configuring email clients, modems,routers,wireless access points and connectivity issues with customer equipment.Logging faults for Chorus as a service company and ensuring fault reports are correct and customer is informed.Providing level one support for Araneo Wireless and Fibrelite services.

Telecom Central Building, Wellington

Key Responsibilities:- Answering and responding telephone support calls in a friendly and courteous manner.- Maintained TSF (Telephone Service Factor) of at least 90% of calls within 20 seconds.- Responding to and resolving customer issues while maintaining excellence in service.- Logging of all call details and faults in tracking system using Peregrine Service Center application.- Troubleshooting,e-mail client setup and configuration, web browser troubleshooting.- Provided support for Desktops,Laptop,mobile devices,printers and VDI,Microsoft ExchangeActive Directory Users and Groups.- Remote administration and troubleshooting information gathering using Radmin application.- Managing users on Active Directory and Microsoft Exchange server, password resets andgeneral user related queries.- Gained in-depth knowledge of corporate structure and working knowledge of service processes. .- Provided high level of customer service to meet all service level agreements.- Applied knowledge and skills acquired from previous training and experience.- Gained knowledge and experience from working in a larger commercial environment.

Papatoetoe, Auckland, New Zealand

Richyz Global Limited also trades under the name Om's Internet Cafe.Located in Papatoetoe,South Auckland.I have been asked to help manage and maintain hardware in the shop and volunteered roughly 20 hours a week to help keep the hardware and software for around 20 cafe computers in good working condition.The hardware was frequently faulty because of a lack of proper maintenance procedures.I was paid a modest allowance for my work but I had gained a reasonable amount of experience.The shop was relocated to 74 Saint George Street and I had helped to plan and implement a network layout and set up the newly purchased orcon home hub with a secure wireless access point.The network was up and running with network and power cabling completed within a 3 days.

Fiji

This was a project I started after I completed a small business workshop,I codenamed Project January and the company was registered on the 1st of January 2006, it had grown to cater for 12 residential customers to 5 major business customers and 1 embassy with different sized networks and different computer platforms.I have been supporting a few of my customers remotely but I had to leave a few of my customers and have assigned them to another business.I offered a range of services that are listed on my company website but I do not limit myself to what is listed. I specialized in computer hardware assembly since being certified on May 21st 2004.

Suva, Central, Fiji

I was hired by this company to work,interact with their clients and I worked on a contract basis in areas where they lacked the expertise to resolve issues or needed to setup and recommend solutions to their customers. This is where I applied my networking knowledge and I learned how to implement wireless networks in infrastructure mode and successfully duplicated it in other office environments,supporting a selected number of their clients primarily running Windows XP Operating System and Microsoft Office applications.I left this company due to issues with the management and terms of contract.I was later contacted by 3 of their clients to support them permanently under my own company.

Suva, Central, Fiji

This was my entry into the IT industry and this is where I learned about propriety systems and HP technologies. My main duties included a lot of troubleshooting and general repairs. I had to log faults and explain to customers if needed what caused the problems on the computers. I worked in the help desk environment briefly and I left this company to pursue further interests.

New Zealand Diploma In Computing, Nzqa National Diploma In Computing Level 5

Activities and Societies: Participated in IT department internship program.Graduated with Merit Award

Microsoft Training, Training Course 2273B:Managing And Maintaining A Microsoft Windows Server 2003 Environment

course included: Introduction to Administering Accounts and Resources Managing User and Computer Accounts Managing Groups Managing Access.

Certificate, Cefe-Based New Business Creation Course

Successfully completed a small business plan and learned basic accounting and management skills required to complete the course.

Certificate, Certificate In Network Technologies

Course included practical training in the following areas: Media and Topologies Networking Protocols and Standards Network Implementation.

Certificate, Certificate In Electrical And Electronic Engineering

Completed Basic Craft Skills 1A,1B Calculations1 and 2,Engineering Drawing modules 1 and 2, Electrical Priciples,Technical Communication.