Gena Freeland Email & Phone Number

US Military Posts In The Pacific And USA

• Member of the Client Services Federal Team. Responsible for configuration, deployment and training of RelayHealth solutions to optimize and automate clinical and administrative processes at Department of Defense.
• SME on Tricare Online Secure Messaging features, functions and configuration
• Coordinate and facilitate software deployment and end user training
• Create documentation on application configuration and customized training activities
• Track progress toward established adoption and utilization goals
• SECRET government clearance.

USA

Installed, configured and trained voice recognition software designed specifically for Pathology. Worked in the hospital environment directly with pathologists guiding them through go-live software workflow integration and functionality.

Renton, WA.

• Credentialed Epic ASAP and CPOE consultant and member of implementation team.
• Create lesson plans, end user workbooks and exercises, and Tips and Tricks documentation.
• Schedule training resources.
• Train physicians, nurses, techs, clerks, coders and super users on clinical documentation, order entry, charge capture, and new process flow
• Provide Go Live support, Work trouble tickets, One on One follow-up, and new hire training

Ann Arbor, MI.

• Credentialed Epic ASAP trainer and member of implementation team to the Emergency Departments at University of Michigan Healthcare System
• Create lesson plans, job aids and cheat sheets
• Train physicians, nurses, techs, clerks, coders and super users on clinical documentation, order entry, charge capture, and new process flow.
• Provide Go Live support, One on One follow-up and new hire training

Atlanta, GA.

Credentialed Epic ASAP trainer and member of implementation team to the Emergency Departments at Children’s Scottish Rite, Egelston Pediatric Hospitals and five community based Pediatric Immediate Care centers. Trained physicians, nurses, techs, clerks and super users (800 total) on clinical documentation, order entry, charge capture, and new process flow..

US Military Posts In Europe (Italy, Greece And Bahrain)

• Primary functional and training point of contact for Department of Defense enterprise EHR, Order Entry, and Coding engine (AHLTA) for Naval Hospital Sigonella, Branch Health Clinic Bahrain and Branch Health Clinic.
• AHLTA functional SME
• Development and execution of site training program which includes training needs assessment and creation of situation specific curriculum and materials
• Train end users on AHLTA, Asutype and Dragon Naturally Speaking
• Carry out remote one on one and WebEx group AHLTA training sessions for branch clinic users
• Analyze clinic workflows regarding AHLTA integration, and implement new processes

US Military Posts In US And Europe

Contract Position - Rollout of Department of Defense enterprise EHR application to domestic and international DoD Medical Treatment Facilities. Performed Instructor Led Training and On the Job Training to physicians, nurses, medics and support staff. Technical: AHLTA, CHCS, Microsoft Office Suite, Microsoft Access. (US, Germany and Belgium)

USA And Canada

Contract Position - Traveled nationally and internationally, for Amdocs Corp, to Cingular/ATT Wireless call centers as Implementation Lead for Amdocs Clarify CRM application. Responsible for pre deployment site preparation coordination, onsite software implementation, administrative and application issues, and initial production support.

Asia And USA

Contract Position - Traveled nationally and internationally coaching management and supervisory personnel on Business Process Change Management including coaching and counseling techniques, delegation, time management, and integration of new process goals. Technical: Microsoft Office Suite, Visio (US, Indonesia)

Greater Minneapolis-St. Paul Area

Contract Position - Trained Nextel Partners network call center employees on Wireless Local Number Portability technology, new business processes and associated software functionality. Performed training needs assessments, created instructor led and online courseware. Technical: Amdocs Ensemble CSM and FDT modules, Breeze (CBT), Visio, Microsoft Office.

France, Nigeria

Contract Position - Conducted training needs analysis, created training proposal, and trained Globacom Wireless Network call center users and system administrators on billing and customer care software. Technical: BSCS, Microsoft Office Suite (France and Nigeria)

EMEA, Central/South America, USA

• Traveled nationally and internationally to wireless network operations centers supporting specialized billing and customer care, data warehousing, and point of sale systems designed for the wireless telecommunications.
• Developed training needs assessments, and delivered product and wireless technology training to internal and external clients.
• Developed and implemented new business processes at client sites.
• Performed requirements gathering during software development lifecycles, attended JAD meetings as product SME
• Contributed to RFP and RFI creation by producing training proposals and budgets.
• Performed UAT and Regression testing, created Design Change Requests and interpreted FSP and HLD documents during product implementation phase. (ClearCase) Technical: BSCS, ClearCase, Toad, Oracle, Microsoft Office.