Customer Service: Direct Account Management and service to 30+ customers, 70+ sites, totaling 300MM-plus lbs annually; Managed over 4,000 orders annually at peak; Demonstrated annual order entry accuracy between 99% - 100%; Managed very heavy slate of logistics daily: Up to 40 railcars, 20 bulk trucks plus package trucks; Regularly managed customer projects: collected and analyzed data for improvement and initiated change; Documented and participated continually in many root cause and corrective action investigations; Solely managed order prioritization of up to 50 orders daily for entire business; Entrusted to schedule and manage customers’ sites’ product flow during crisis situations, including allocation, force majeure and natural disasters; Solely executed recurring annual consignment program for Hurricane Relief Initiative to top customer; Mentored multiple incoming CSRs and voluntarily provided on-the-job training to new Sales Team hires. Sales: Strategized and provided direction to Sales for servicing business’ portfolio’s 3 largest accounts; Initiated daily account management meetings with Direct Sales Team and Business Management group; Engaged in upselling product volume with attention to high-margin products; Managed yearend inventory reductions at terminals and quarter-end volume push to boost sales data; Continually supported Sales’ pricing decisions with customers and fiercely defended erosion; Participated in onsite visits with all levels of customer management and production staff; Lead 3Q 2011 project to set up $30MM in new customers.Supply Chain: Handled all Vendor Managed Inventory for 35MM lb site, including forecasting and all product ordering; Routinely calculated costs and recommended terminal sourcing resulting in savings & efficiency; Resourced products from non-optimal ship points in crisis situations to avoid site shutdowns.