Walker Sullivan Email & Phone Number

Charlottesville, Virginia, United States

-Create digital mock-ups of embroidered logos on selected products. -Monitor and communicate inventory levels to make informed decisions about product availability and accommodate specific requests. -Utilize Adobe Photoshop/Illustrator to make edits to logo colors/design based on customer requests. -Coordinate with embroidery and digitizing partners to ensure embroidery files create pristine finished logos. -Schedule annual follow-ups with clients to encourage reordering and maintain client relationships with Rhoback. -Generate comprehensive order summaries, including billing information, for customer approval. -Collaborate with the accounting department to ensure prompt payment of all orders.-Schedule and execute social media posts across various platforms to garner audience engagement

Charlottesville, Virginia, United States

-Demonstrate expert proficiency in Shopify and Gorgias platforms, extracting and managing order and customer information with meticulous precision, ensuring seamless operational efficiency.-Oversee incoming Gorgias tickets and live chats, ensuring timely and effective customer interactions. Maintain a commitment to positive customer experiences through clear communication and issue resolution.-Lead the facilitation of returns processes and manage Loop Platform, overseeing physical return procedures at the Rhoback warehouse. Ensure a streamlined and customer-centric approach to returns.-Collaborate seamlessly with marketing and fulfillment teams, contributing to elevated customer service standards and heightened brand awareness. Foster an integrated approach to operations that prioritizes customer satisfaction.-Utilize the Shopify platform to create and maintain insightful metrics related to customer experience with the website, products, and overall brand. Provide valuable data-driven insights to drive continuous improvement and optimization.

-Formulated and executed innovative marketing and advertising strategies for the Southern Marsh Collection, leveraging creative campaigns to optimize brand exposure and deliver impactful results.-Drove the brand's market presence through continuous engagement across diverse online platforms. Applied a comprehensive approach to media and customer engagement, ensuring a consistent and compelling brand narrative.-Actively promoted the brand by personally modeling Southern Marsh apparel on prominent digital platforms, Instagram, TikTok, Facebook, and Pinterest. Brought the brand to life through visually appealing and trend-setting presentations.

Collins, Mississippi, United States

-Spearheaded the resolution of intricate customer concerns, serving as the primary point of contact. Effectively addressed and mitigated challenges, ensuring unparalleled customer satisfaction.-Orchestrated seamless communication processes by generating Repair Orders (ROs) tailored to customer preferences. Facilitated clear communication channels between customers and GM Certified technicians, enhancing overall service.-Proficiently communicated intricate warranty and service details to customers, empowering them to make well-informed decisions. Played a pivotal role in fostering transparency and trust.-Executed thorough cost analyses for repairs, ensuring accuracy and transparency in pricing. Contributed to the customer's understanding of the repair process, fostering confidence in our service offerings.-Verified and enforced stringent timelines for repair work completion, ensuring both efficiency and quality. Played a key role in meeting and exceeding customer expectations for service delivery.

Bachelor Of Arts - Ba, Communication Studies

High School Diploma