Terry F. Email & Phone Number

Calgary, Alberta, Canada

Calgary, Canada Area

Calgary

Re-wrote policy, defined procedures, engaged and educated the business. Advised on OT security. Implemented the CAG Top 20 as the security framework.

Calgary, Canada

Advise and help the business with the risk management of IT projects and initiatives.

Manage service desk and sys admin team. Implement and maintain security systems including IDS, SEIM (QRadar), ASA, 2 factor authentication system (PhoneFactor), and vulnerability scanner (Rapid 7). Responsible for completing PCI implementation.

Improve IT customer relations.Rework desktop image to improve the end user experience and manageability of systems.Create site documentation for all remote sites.Rework Active directory groups and GPOs.Re-package time intensive applications.Deliver security plan.

Management and staff liason that changed perception of IT from the "Helpless Desk" to a service desk.Implemented new ticketing systems within ITIL framework (Incident and Change).Contributed to development and implementation of IT policies.Key person in improving reliability of critical field ticketing system from 40% to 98%.

Planned and implemented server consolidation. Reduced server count from 16 to 8 while providing the same functionality and better reliability.Supported office and on site engineers running a variety of CADD and project software.Data recovery for “lost” information and photos. This was part of a litigation proceeding.

Originally brought on to plan and implement Precision’s Y2K conversion in 1998, progressed through help desk to senior support specialist and international support specialist.