Freida Mitchell Email & Phone Number

Winston-Salem, North Carolina, United States

Hands-on, engagement experience driven event manager responsible for development, planning, organization, logistics and evaluation of conferences, seminars, training, social, development and stewardship events.

United States

Greensboro/Winston-Salem, North Carolina Area

Hampton Inn Downtown - Winston-Salem

Greensboro/Winston-Salem, North Carolina Area

Specialization in Managing and Developing Internal and External Client RelationshipsExpert Level Solicitation and Cross Utilization of New and Existing Accounts to Increase Market ShareTotal Asset Management to Leverage Offerings and Maximize Group Room Food and Beverage Revenue Contribution

The Cardinal Hotel, Winston Salem, Nc

Built group markets (Corporate, SMERF, Sports/Entertainment) among other revenue building pipelines: Business Transient and Catering while identifying key decision makers and influencers in each segmentDeveloped and expanded client relationships to leverage our visibility in all product offeringsSolicited new and existing accounts to meet and exceed revenue goals through various means including telephone and written solicitation, reader board analysis, outside sales calls, virtual and in person site tours and hosted tailored client events Developed and maintained relationships with key clients through timely and strategic client entertainment, promotional pieces, community and professional organizations to gain visibility and increase our share of the marketNegotiated all assets of group bookings, including but not limited to guest room rates, food and beverage minimums, meeting room rental, and ancillary hotel services within approved booking guidelines Learning competency of preparation and maintenance of financial reporting, internal and external reportsServed in several sales capacities simultaneously including, Sales Manager, Catering Manager, and Conference Service Manager in the absence of team members and gained recognition as Manager of the Quarter Q4 for overall achievement

Greater Chicago Area

Maximized revenue by selling catering products and services both orally and in written form to previous, current and potential clientsResponded to guests’ requests in an accurate and timely manner, creating a positive outcome that will result in a memorable experienceManaged accounts details so that all pertinent aspects of solicitation and closing are complete and documented, through Delphi, Epitome, Synxis and Voice AgentCoordinated various departments' participation in servicing accounts through group resumesConducted outside sales calls Acquired all food and beverage, audio visual equipment and meeting room needs from clients, prepares banquet event orders and communicates the needs to appropriate departmentsExpert in Catering and Event Sales and servicing, and representation of the hotel, along with excellent knowledge of all facets of the propertyDeveloped relationships with guests, group contacts, neighbors and other guests in order to provide personalized service Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible Created a customer responsive culture where exceptional customer service prevailsLead, developed, motivated and empowered employees to deliver operational best practices, identifying opportunities and asking recommendations for improving efficiency and quality of service and operating standardsAttentive, accountable and highly organized Excellent interpersonal and communication skills Excellent phone skills, customer service oriented and proactive, not reactive Friendly, engaging, gracious, have ability to focus and connect with all guests at all levels and employees and exceed their expectationsMaintained an upbeat, energetic, authentic and professional attitude at all times

Professional Baking And Pastry

Activities and Societies: Campus Recruitment

Ba, Journalism And Mass Communication And African American Studies

Activities and Societies: Black Student Movement, Carolina Blues, Alpha Kappa Alpha, Theta Pi Chapter, Office of Admissions Campus Tour.