• Manage 4 staff members in daily duties including schedules, projects and other responsibilities.• Built and managed Excel database to track approximately 200 customer accounts and approximately $250,000 in financial budgets.• Generate P& L statements semi-annually, sales tax reports quarterly, and other accounting reports as requested by company accountant.• Improve daily efficiency by designing and implementing office policies and procedures, such as installing electronic system to indicate completion of staff jobs, which eliminated need to sign off in person.• Increased customer base by 10-15 new customers due to suggestion to management that we reach out to surrounding businesses.• Design and implement filing systems and established procedures for record keeping while ensuring security and confidentiality of data.• Handle customer inquiries and complaints.

• Maintained and managed Access database of more than 200 office staff, lecturers, assistant lecturers, and adjuncts. • Networked with local business for purpose of providing training and internships. • Liaised with other professionals to ensure efficient communication across organization.• Tracked and generated weekly newsletters (weeklies).• Kept schedules for Dean, staff and students.• Generated prospectuses.• Arranged, organized and recorded meetings for Dean.