• Supported the Medicare Sales team in everything relating to compensation, enrollment statistics, and employee performance metrics.• Provided compensation department with commission data and lent expertise on commission model.• Supported Integrated Products in the Medicaid renewals process and ad hoc analysis requests.• Repeatedly recognized for superior training skills.

• Supported Integrated Products in every reporting need.• Pioneered Six Sigma program launch to reduce project turnaround time five-fold and greatly improve accuracy.• Optimized product launch conducting UAT of broker portal and provided pre- and post-launch technical support.• Trained team members in data analyst best practices, business line, systems, and reporting metrics.

• Won “Healthfirst Strategy Ambassador” award for outstanding performance.• Authored handbook on ePaces and referrals, that is now being used as the department manual, and gave multiple presentations. • Created the process and took charge of providing Complete Care leads for Intake department.• Performed Scheduling Liaison duties for Enrollment Medicaid Specialists and assisted with RN schedule.• Served as Montefiore liaison for the Intake team.• Maintained and updated plan transfer call log and processed R-file.• Directed RN-accepted Complete Care indexing master list maintenance and methodology reporting.• Performed Medicaid documentation audits for entitlement department.• Trained staff in all intake coordinator (IC) duties, served as go-to individual for inquiries from both IC and RC staff, as well as special projects from assistant director of Senior Health Partners, supervisor, and business analysts.• Was the only person on the Intake team, and one of only few in the department, with administrative access to the referral database.

Rearranged daily schedules for convenience of logistics and more efficient use of available resources. Resolved and averted multiple crises on a daily basis. Continually monitored schedule for compliance with all rules and regulations currently in effect. Detected mistakes and coordinated corrections and improvements to schedule with team members. Dealt with multiple vendors / referral organizations. Assisted with customer service issues. Acted as liaison among departments. Served as contact person for clients and field employees.