Michelle F. Email & Phone Number

Greater Boston Area

Greater Boston Area

• Work closely with case teams, assisting with data and literature search. Respond to teams’ research requests utilizing internal and external resources.
• Provide support to business development teams. Participate in meetings and assist with any information needs.
• Identify new resources, evaluate their usefulness, and share insights.
• Develop resource guides, cheat sheets and newsletters.
• Provide training to new hires and all consulting staff through formal meetings and one-on-one.
• Healthcare topics include: biopharma, medtech, digital health & health IT, diagnostics & life sciences, healthcare services, and transactions.

Greater Boston Area

• Senior Research Analyst (Sept 2019-Jan 2020)Researcher (July 2016-Aug 2019)Associate Researcher (Aug 2014-June 2016)Intern (May 2014-Aug 2014)
• Provide customized research and data analysis in a demanding and fast-paced environment
• Specialize in US healthcare topics including Medicare, Medicaid, hospital systems, health insurance
• Provide continuous assistance to consulting teams throughout the span of case/proposal on various research & analysis requirements, as a thought partner
• Develop industry content and research guides for training and internal knowledge sharing platforms such as Jive and Slack
• Provide individual and group training on using research techniques, databases, and tools

Greater Boston Area

• Teach new staff in museum policy and in museum history
• Reorganize security files resulting in a more efficient work flow
• Recognized for attention to detail, monitoring security systems and logging all daily minutiae
• Welcome and check in museum staff, guests, VIPs and contractors in order to preserve a secure environment.

Boston, MA

• Trained new staff in all procedures
• Recognized for excellent customer service and ability to go the extra-mile for the customer
• Updated and created brochures and signs and provided knowledgeable assistance
• Assist guests and visitors at the Coatroom, entrusted with others’ belongings

Boston, MA

• Processed and managed all non-profit requests, gift certificates, and concert tickets
• Analyzed working procedures and advised on more efficient processes such as printing all event tickets in-house and saving money and time
• Monitored incoming calls and emails for the Box Office and Information Line
• Recognized for being well-organized and who works well independently and with others

Cambridge, MA

• Conduct quality and efficient research in a fast paced environment
• Package market and competitive intelligence research in an organized output
• Effectively use science and engineering databases

Brookline, MA

• Develop and update the collection with weeding, acquisitions, and cataloging
• Evaluate and identify better use of the space such as a gluten-free section and magazine section
• Support internal staff with research, locating resources, and instruction

Greater Boston Area

• Staff the reference desk and assist patrons in locating and using print and electronic library resources
• Provide patrons with personal reference instruction in-person, chat, email, and phone
• Completed project of transferring old wikis guides to Libguides.com
• Collect usage statistics related to reference transactions and other library operations

Arlington, MA

• Recognized for quality of service and pride in professional work ethic
• Established and maintained positive relationships with patrons
• Processed requests in an accurate and timely manner such as reserved materials and museum passes
• Managed the circulation desk, especially during rush times with a friendly attitude

• Created an oral history project with my supervisor.
• The project focuses on documenting childhood stories in East Cambridge and Cambridgeport.
• The completed project consists of interviews and historical images, which combine into an online presentation on the Society’s website as well as part of the museum’s collection in 2010.
• Relevant work includes interviews, transcribing, research of historical texts and images.

Master Of Library & Information Science (Mlis)

Bachelor Of Arts (Ba), Art History