• Customer complaint root cause analysis + action plan• Manage CPFL supply portifolio, ensure expense transparency• Generate & implement eficienty sourcing and category managament strategies• Support Procurement in the cost reduction / expenses• Support LOF team for maximum supplier efficiency• Estimate risks & apply risk minimization techniques• Find & develop partnerships with trusted vendors / suppliers• Support Planning & Logistic to determine quantities and… Show more • Customer complaint root cause analysis + action plan• Manage CPFL supply portifolio, ensure expense transparency• Generate & implement eficienty sourcing and category managament strategies• Support Procurement in the cost reduction / expenses• Support LOF team for maximum supplier efficiency• Estimate risks & apply risk minimization techniques• Find & develop partnerships with trusted vendors / suppliers• Support Planning & Logistic to determine quantities and delivery times (OTIF)• Conducting site visits, monitoring schedules & supervising techinicians;• Running field operations, offering techinical support and troubleshooting on-site issues with suppliers / vendors;• Ensure on-site efficiency and satefy at all times• Estimating project costs, approving project designs & evaluate contracts• Analyzing data, monitoring expenditure & drafting progress report• Directing staff, contractors, engineers and other on-site personnel• Meeting with vendors, stakeholders & internal / external customers• Drafting & submitting reports to superiors and other key individuals• Make sure supplier meets safety / quality regulations• Take direction from field techinician management, lead field and project management to maintain productivity goals• Diagram / drawing evaluation with Engineering team• Driven o Integrated Management System (SGI/ESQ)• Support QA in the improvement project focused in the end customer (Agile) Show less

• Responsible for controlling and directing the root cause analysis and plan and action of the problems reported by the end customer. Customer visit (VOC – Voice of Customer) and support Services and manufacturing team through complex solutions using Quality tools• Risk management• Responsible for reporting and monitoring the results of KPIs referring to the end customer (IFIR – “Initial Field Incident Rate. PSR – “Product Success Rate” and DOA – “Dead on Arrival”) keeping within the… Show more • Responsible for controlling and directing the root cause analysis and plan and action of the problems reported by the end customer. Customer visit (VOC – Voice of Customer) and support Services and manufacturing team through complex solutions using Quality tools• Risk management• Responsible for reporting and monitoring the results of KPIs referring to the end customer (IFIR – “Initial Field Incident Rate. PSR – “Product Success Rate” and DOA – “Dead on Arrival”) keeping within the targets• Implementation of factory improvement projects that contribute positively to the result of the customer experience, promoting employee engagement and mutual participation• Improvement in the communication plan with the client (internal and external) through the presentation of graphs, trend, results, check lists and meetings for a clear understanding and direction of all interested parties (stakeholders, improvement team, top management and customer)• Troubleshooting and field visit in all regions of Brazil for customer solution Show less

• Suppliers Quality Engineering Coordinator responsible for Material Issues• Approval, qualification, audit and evaluation of international and local suppliers• Production Scrap Management• Implementation, maintenance, internal and external audit of ISO 9001:2008/ISO 14001:2004• Scrap and Quality Improvement teams leader• Quality KPI's (Key Performance Indicators) maintenance• QMS Management (Quality Management System)• Quality responsible for Failure Analysis & RTV… Show more • Suppliers Quality Engineering Coordinator responsible for Material Issues• Approval, qualification, audit and evaluation of international and local suppliers• Production Scrap Management• Implementation, maintenance, internal and external audit of ISO 9001:2008/ISO 14001:2004• Scrap and Quality Improvement teams leader• Quality KPI's (Key Performance Indicators) maintenance• QMS Management (Quality Management System)• Quality responsible for Failure Analysis & RTV process• Root Cause Analysis & Corrective Actions• Report to Suppliers & Customers• IQC (Incoming Quality Control) setup & implementation• Projects with local suppliers to improve commodity quality Show less

• Execute the assessment of new suppliers for local commodities qualification• Provide the Lenovo Qualification Criteria to follow by local suppliers• Assist and Qualify new suppliers in order to meet the local government regulations (Memories, SSD, Hard Drivers, PCBAs, Raw Cards, AC Adaptors, Power Cords, Package)• Responsible for samples request and follow up with ODMs on the qualification processes to meet the targets.• Support the E2E SMT process at suppliers providing the… Show more • Execute the assessment of new suppliers for local commodities qualification• Provide the Lenovo Qualification Criteria to follow by local suppliers• Assist and Qualify new suppliers in order to meet the local government regulations (Memories, SSD, Hard Drivers, PCBAs, Raw Cards, AC Adaptors, Power Cords, Package)• Responsible for samples request and follow up with ODMs on the qualification processes to meet the targets.• Support the E2E SMT process at suppliers providing the Lenovo specification and technical support.• Ensure Suppliers meet the LRR targets• Ensure Root-Cause Analysis & Corrective Actions are addressed to suppliers to allow the FPY/OOB targets being consistently met driving to ensure that effective actions are taken to prevent recurrence• Ensure Mfg stop builds/ships are accurately documented, tracked and managed to minimize l ne downtime• Provide monthly status about suppliers quality performance (Commodities DPPM)• Lead weekly end-to-end Quality data review with Suppliers Show less

• Investigates complaints related material issues on existing products and responds to vendor or customer.• Establishes or adjusts work procedures to meet delivery schedules.• Provides technical and process direction to manufacturing Supplier Quality Enginnering, Incoming Quality Control team and Material Review Board (MRB).• Develops and recommends test procedures for products and raw materials and maintains test equipment.• Evaluate employees through performance reviews… Show more • Investigates complaints related material issues on existing products and responds to vendor or customer.• Establishes or adjusts work procedures to meet delivery schedules.• Provides technical and process direction to manufacturing Supplier Quality Enginnering, Incoming Quality Control team and Material Review Board (MRB).• Develops and recommends test procedures for products and raw materials and maintains test equipment.• Evaluate employees through performance reviews, ongoing coaching and feedback methods.• Continuously improve performance based on the key performance indicators.• Analyzes and resolves, or assists workers in solving work problems.• Oversee the efficient implementation of quality standards, programs and processes to improve operational efficiencies and reduce/eliminate production waste and scrap.• Train employees in SOP’s and ensure training effectiveness in application of job skills (GR&R).• Material issue reduction project to minimize the impact of material issues related on the production line (6 sigma)• Directs and advises personnel in procedures to analyze components and physical properties of product materials.• Maintains a thorough knowledge of new developments, technology and processes.• Maintains time and testing records.• Supervisor the QA inspectors and techinicians and quality inspectors in the plant.• Monitors QA final acceptance and implements changes to improve operating efficiency.• Develops, justifies and implements IQC process improvements.• Maintain plant environmental testing program. Implement and follow-up on corrective actions (ISO 14001)• Maintain plant conforming proceduretesting program. Implement and follow-up on corrective actions (ISO 9001)• RMA/VDCS process to return the defective product for repair/scrap the defective parts and sorting process.• Quality storage inventory for verification about the material avaliable in stock (physical and SAP system) Show less

• Responsible for Quality System Maintenance.• Root cause analysis and implementation of corrective action for process related concerns.• Assist Quality manager in establishing, implementing and maintaining the quality management system.• Responsible for continual improvement activities to enhance the quality system, such as 5S, 6 Sigma, Kaizen lean methods, etc.• Develop training to build quality awareness.• Interface with Engineering and Operations to ensure transfer to… Show more • Responsible for Quality System Maintenance.• Root cause analysis and implementation of corrective action for process related concerns.• Assist Quality manager in establishing, implementing and maintaining the quality management system.• Responsible for continual improvement activities to enhance the quality system, such as 5S, 6 Sigma, Kaizen lean methods, etc.• Develop training to build quality awareness.• Interface with Engineering and Operations to ensure transfer to production of new products are in accordance with approved data.• Support the Quality Inspectors to ensure that products and processes comply with the relevant requirements of the quality management system.• Conduct audits, including closing out audit findings, creating audits finding reports and determine proper corrective and preventive actions.• Analyze failure, corrective and preventive action to respond to customer complaints.• Create and maintain company quality documentation, such as quality manuals, quality procedures, etc.• Responsible for planning, organizing and managing the overall activities of receiving / outgoing quality functions.• Continuously improving QA receiving inspection process and procedures.• Ensure timely resolution of supplier failure, corrective actions and preventive actions.• Manage suppliers’ performance and conduct audits.• Preparation of QA reports. Show less

• Confer with engineers, customers, and others to discuss existing or potential engineering projects and products• Design, implement, maintain, and improve electrical instruments, equipment, facilities, components, products, and systems for commercial, industrial, and domestic purposes• Operate computer-assisted engineering and design software and equipment to perform engineering tasks• Direct and coordinate manufacturing, construction, installation, maintenance, support… Show more • Confer with engineers, customers, and others to discuss existing or potential engineering projects and products• Design, implement, maintain, and improve electrical instruments, equipment, facilities, components, products, and systems for commercial, industrial, and domestic purposes• Operate computer-assisted engineering and design software and equipment to perform engineering tasks• Direct and coordinate manufacturing, construction, installation, maintenance, support, documentation, and testing activities to ensure compliance with specifications, codes, and customer requirements• Perform detailed calculations to compute and establish manufacturing, construction, and installation standards and specifications• Inspect completed installations and observe operations, to ensure conformance to design and equipment specifications and compliance with operational and safety standards Show less