Claudia Freixas Email & Phone Number

New York, NY, US

• Supervises a team of project managers (6) to ensure all required duties are performed
• Hosts regular 1-on-1 meetings with direct reports, first point of contact to escalate and resolve issues
• Maintains ongoing training of direct reports to ensure proper technology is always used and all relevant procedures are followed
• Acts as point of contact for internal processes and issue management for client escalations
• Identifies issues/weaknesses beyond direct reports, conducting departmental initiative at emergence of training and team knowledge gaps
• Offers multi-layered solutions and improvement on a departmental level

New York, NY, US

• Supervised a team of project managers (6) to ensure all required duties are performed
• Hosted regular 1-on-1 meetings with direct reports, first point of contact to escalate and resolve issues
• Maintained ongoing training of direct reports to ensure proper technology is always used and all relevant procedures are followed
• Acted as point of contact for internal processes and issue management for client escalations
• Identified issues/weaknesses beyond direct reports, conducting departmental initiative at emergence of training and team knowledge gaps
• Offered multi-layered solutions and improvement on a departmental levelResults: 7 new hires trained, graduated, and onboarded to independently handle localization projects

New York, NY, US

• Due to increased need for online learning modules (COVID-19 related), oversaw management ofunanticipated increased workload for departmental teams
• Coordinated of multidimensional project phases with different task teams - engineering, desktop publishing, multimedia, client services, technology
• Established relationship management with a large pool of freelance and in-house linguists
• Executed control and close monitoring of project budget and deadlines
• Advisory support to department coordinator and project managersResults: Lead PM in biggest new eLearning account in 2019, generating more than $3M in revenue, managing a team of 3 in-house PMs, 5 million words.

New York, NY, US

• Increased responsibility and project volume and complexity
• Oversaw billing needs; contacted linguists to resolve issues such as invoice/word count discrepancies
• Managed projects: placing jobs, contacting linguists, setting up deadlines, and negotiating rates
• Produced project plans for internal and external use
• Handled responsibility on vendor management initiatives to find new preferred vendors

New York, NY, US

• Performed project management for eLearning localization projects in fast-paced environment withdifferent softwares and internal-use platforms
• Conducted final eye and project delivery to clients
• Established effective communication and coordination with vendors and other departments
• Analyzed client feedback/root cause and drove appropriate actions

Buffalo, NY, US

Packaging support to put products in compliance with foreign legislation:· Coordinate information across sister companies and customers· Coordinate packaging development with design agency and country mandatory elements· Internally coordinate packaging development across departments· Liaison with US and French manufacturing sites· Create & validate overall.

Barcelona, Barcelona, ES

* Account management* Service supplier relationship* Booking of hotels, restaurants, transportation means, social activities* Organization of professional meetings, congresses, symposiums* Meetings with clients

* Development of professional relationships with various customers of the company* Acquisition of brand new accounts* Sales in weekly farmers markets* Creation of promotional t-shirt and flyers for the farmers markets

Master Of Science (M.Sc.), Marketing

Bachelor, Management

Bachelor 2, Business Management

Education record