Frelyni F. Email & Phone Number

Lumberton, Nj, Us

San Francisco Bay Area

As a Technical Support Specialist at Botrista, I provide expert assistance and solutions to our customers, ensuring the seamless operation and satisfaction of our automated beverage systems. My role involves troubleshooting technical issues, guiding users through product functionalities, and collaborating with the engineering team to enhance system performance. With a strong focus on customer service, I strive to deliver timely and effective support, helping our clients optimize their beverage operations and maximize the benefits of Botrista's innovative technology.

New Jersey, United States

Media & Communication Professional | Digital Marketing ExpertOver three years of experience driving brand growth through strategic digital marketing initiatives.Orchestrated Instagram marketing campaigns for our YouTube channel, resulting in a remarkable 25% increase in followers within 3 months.Proficient in video production and promotion.Boosted Instagram engagement rates by 15% through data-driven optimizations.Led advertising initiatives to expand channel visibility while maintaining a positive brand image.Cultivated an interactive community, driving continuous improvement and brand loyalty.

New York City Metropolitan Area

• Serve as the first point of contact for MTA employees seeking technical assistance over the phone or email• Perform remote troubleshooting through diagnostic techniques and pertinent questions• Determine the best solution based on the issue and the details provided.• Walk the employees through the problem-solving process.• Direct unresolved issues to the next level of support personnel.• Provide accurate information on IT products or services.• Record events and problems and their resolution in logs.• Follow-up and update customer status and information.• Pass on any feedback or suggestions by employees to theappropriate internal team.• Identify and suggest possible improvements in procedures.

Financial District

Coordinating and performing district's telecommunications moves adds and changes, acting between liaison the telephone operating companies. Analyze client's problems, including automated and manual business processes and identify, research, investigate, define, and document business processes. Ability to simultaneously manage technical and business requirements as well as supervising documentation and reporting. Ability to work both independently and in cross-functional team environments manages and prioritizes multiple projects, for example, 300 plus devices being deployed to clients and customized. Verifying that Mobile Device management is installed /uploaded correctly and keeping records up to date with IT Service Management on Service Now.

United States

Evaluated and contributed to creative team ideas, translating them into actionable project plans.Established rapport with a diverse range of community members through exceptional interpersonal and communication skills.Maintained a current understanding of technology market conditions, compliance standards, and best practices.Identified and recommended changes to existing processes to improve the accuracy, efficiency, and responsiveness of the customer service department.Demonstrated excellent critical thinking skills, analyzing information, evaluating results, and facilitating the resolution of difficult challenges to clients.Expanded skill set through experiences such as conducting inventory, teaching at Apple courses, and orchestrating store merchandising and floor layout for launch days.

Freeport

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences Strengthened merchandising and promotional strategies to drive customer engagement and boost sales Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases Liaised with customers and recommended specific products and specials, aligning with individual needs, requirements, and specifications. In addition to training and coached collogues while hitting monthly metrics in a high-volume location.

Bachelor'S In Media And Communications, Communication And Media Studies

Activities and Societies: Tau sigma national honor society

Associates Degree In Media

Activities and Societies: Deans list