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Frenchie Brown is listed as AML Engagement Manager at Bank of America at Bank of America, based in Charlotte, North Carolina, United States. AeroLeads shows a work email signal at bankofamerica.com and a matched LinkedIn profile for Frenchie Brown.
Frenchie Brown previously worked as AML Engagement Manager at Bank Of America and Senior Change Manager at Bank Of America. Frenchie Brown holds Certificate Of Completion, Finance And Financial Management Services from Consumer Bankers Association Executive Banking School.
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Frenchie Brown is a AML Engagement Manager at Bank of America at Bank of America. She possess expertise in risk management, leadership, process improvement, program management, vendor management and 23 more skills.
Listed skills include Risk Management, Leadership, Process Improvement, Program Management, and 24 others.
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Charlotte, Nc, Us
Responsible for managing the payment/card strategy relationship between Bank of America and Bank of America Merchant Services to ensure we are AML compliant. Help to determine and evaluate risks while implementing solutions and mitigation plans to enforce regulations and legislation.
Charlotte, Nc, Us
• Managed mid-level mandated and innovative projects that are either required to ensure the bank remains compliant with OCC audit outcomes or in response to changes in legislation• Managed and lead multi-million dollar projects that generate substantial SVA revenue, while accurately managing the project budget for each DBD/DEBD phase of the project• Established succinct partnerships between Risk, Compliance, Legal, Supply Management, Technology and Business teams to create required documentation (e.g. control plans, UCRA, RCF, POV, business cases, BRD, Agile features/stories, change controls, etc.) that allow smooth development and deployment of innovative products and programs for the bank• Communicated to Executive stakeholders and steering committee members project financials, risks, critical paths, and plans for executing high and low impact projects• Deployed projects throughout the year by leading teams of 50 plus people that support business, vendors and technology teams
Charlotte, Nc, Us
• Project Manager for projects that enhanced how we serviced our customers (Address Change Notification); authenticated our customers (Intelligent Lean Screen); and how we saved the bank money (projects decreased AHT by 4-8 seconds which equates to revenue saves of over $2.5MM)• Responsible for bridging the gap between the Customer Experience Center and the Leadership teams within CSS by communicating all authentication changes and risks before they happened and facilitated forums and surveys to gain the VOA• Client Manager for the Agent Pay by Phone project which generated $12MM in revenue• Responsible for assessing CROG/FRAUD initiatives that will impact Card Call Centers and determining strategies to handle call volumes• Lead projects that help to mitigate the banks exposure to identity theft, criminal activity and fraud account takeovers
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Frenchie Brown works for Bank of America.
Frenchie Brown is listed as AML Engagement Manager at Bank of America at Bank of America.
AeroLeads has found 1 work email signal at @bankofamerica.com for Frenchie Brown at Bank of America.
Frenchie Brown is based in Charlotte, North Carolina, United States while working with Bank of America.
Frenchie Brown has worked for Bank Of America.
You can use AeroLeads to view verified contact signals for Frenchie Brown at Bank of America, including work email, phone, and LinkedIn data when available.
Frenchie Brown holds Certificate Of Completion, Finance And Financial Management Services from Consumer Bankers Association Executive Banking School.
Frenchie Brown is listed with skills including Risk Management, Leadership, Process Improvement, Program Management, Vendor Management, Banking, Business Analysis, and Project Management.
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