• Founded and managing Finhub, a leading fintech bpo company in Albania in cooperation with US Partners.• Successfully manage a team of 50 representatives, overseeing day-to-day operations and ensuring alignment with strategic goals.• Achieved over $250 million in the alternative lending space, demonstrating financial acumen and market insight.• Facilitated $200 million in grants through the ERC government program to help US businesses/Partners. • Directed… Show more • Founded and managing Finhub, a leading fintech bpo company in Albania in cooperation with US Partners.• Successfully manage a team of 50 representatives, overseeing day-to-day operations and ensuring alignment with strategic goals.• Achieved over $250 million in the alternative lending space, demonstrating financial acumen and market insight.• Facilitated $200 million in grants through the ERC government program to help US businesses/Partners. • Directed collections efforts resulting in the recovery of $20 million in the first year,implementing effective risk management strategies.• Conducted personal headhunting initiatives to recruit top talent, fostering a culture of excellence and driving organizational success.• Implemented operational efficiencies, streamlining processes and workflows to maximize productivity and profitability.• Generated 8 million $ of profit in the lenders side in the first fiscal year. Show less

• Spearheaded the development and management of all start-up phases with a budget of $450k, including crafting the business plan, overseeing 3rd party contractors, securing appropriate premises, and ensuring operational readiness.• Identified, developed, and executed the implementation of the Board of Directors' vision.• Effectively managed a monthly budget ranging from $120k to $150k, covering salaries, taxes, operational, and marketing expenses.• Led a diverse team of 100… Show more • Spearheaded the development and management of all start-up phases with a budget of $450k, including crafting the business plan, overseeing 3rd party contractors, securing appropriate premises, and ensuring operational readiness.• Identified, developed, and executed the implementation of the Board of Directors' vision.• Effectively managed a monthly budget ranging from $120k to $150k, covering salaries, taxes, operational, and marketing expenses.• Led a diverse team of 100 representatives, 1 Operational Manager, 8 Team Leads, and 8 departments, including Customer Care, Debt Collection, Account Receivable, Underwriting, Data Submission, Marketing, Paralegal, and Technology.• Co-supervised the PPP project in collaboration with Cross River Bank and our US parent company, facilitating the disbursement of over $2.3B in PPP Loans to small businesses and generating 11 million $ in profit.• Increased Collection Department productivity by 200% through strategic settlement agreements, negotiations, and payment plans collecting 14 million $ a year.• Achieved a 50% boost in sales through our Visa Business Card and generating 3 million $ in profit a year.• Fostered a positive work environment through the organization of team-building activities and events.• Ensured strict compliance with Health and Safety protocols.• Maintained adherence to Data Protection Commissioner guidelines, including securing ISO 27001 certification.• Assisted HR in recruitment across all departments, utilizing personal headhunting for specialized positions.• Acted as the company's representative in interactions with governmental and non-governmental offices. Show less

• Managed the Customer Satisfaction and Customer Acquisition processes.• Managed all Collection processes, including Pre-Collection and Soft-Collection. • Coordinated all outbound campaigns of the bank products, including direct sales, upselling, cross-selling, and chain reaction sales. • Generated 58% of the bank's new clients for Consumer and Small Business Lending department. • Acquired new customers for Credit Cards, Consumer Loans, Small Business Loans, SMEs, and Corporate… Show more • Managed the Customer Satisfaction and Customer Acquisition processes.• Managed all Collection processes, including Pre-Collection and Soft-Collection. • Coordinated all outbound campaigns of the bank products, including direct sales, upselling, cross-selling, and chain reaction sales. • Generated 58% of the bank's new clients for Consumer and Small Business Lending department. • Acquired new customers for Credit Cards, Consumer Loans, Small Business Loans, SMEs, and Corporate Loans. • Managed all Customer experience processes, including supporting the bank's customers for Credit Cards, Loans, Over Drafts, and Line of Credit inquiries. • Provided 24/7 customer support services for the bank's apps named ZING. • Achieved a conversion rate of 86% for Pre-Collection 80% for Soft Collection. • Managed a team of 15 Representatives. Show less

• Managed the implementation of the Loyalty Card Scheme. • Directly supervised a big business network for the Loyalty Card Scheme with partners like: Vodafone Albania, Neptune, Fashion Group, Jumbo, Springfield, Mango, etc. • Increased the number of cardholders from 0 to 56k. • Supervised a team of 8 Customer Support Specialists.

• Supported the client service operators in the front line and provided solutions for complaints that needed higher servicing, including legal support or consulting with the Italian and Albanian working code and legislation. • Delivered support for the complex configuration in landline and internet services. • Awarded as the Top 10 Employee of the year.

• Helped clients configure their smartphones, modems, and landline numbers and understand their electronic bills. • Addressed all complaints and other inquiries. • Attended and completed a 4-week training course prior to starting the position.