Freny Gada Email & Phone Number

Mumbai, Maharashtra, India

Oversee and ensure the smooth execution of all Digital Naari programs.Monitor program activities and performance metrics to ensure goals are met.Identify and resolve operational issues to ensure program efficiency and effectiveness.Develop strategies to maintain a high active rate of women entrepreneurs.Conduct regular follow-ups and provide support to women entrepreneurs to ensure their continuous engagement and success.Gather feedback from entrepreneurs to improve program offerings and support services.Collaborate with the field team to ensure effective program implementation.Provide operational support and resources to the field team as needed.Assist in training and development programs for field staff to enhance their capabilities. Work closely with the call center team to ensure efficient communication and resolution of queries from women entrepreneurs.Develop processes to streamline call center operations related to Digital Naari programs.Monitor call center performance and implement improvements as needed.Manage and optimize operational processes to improve efficiency and scalability.Prepare regular reports on program performance, operational metrics, and field activities.Assist in budgeting and resource allocation for program operations.

Mumbai, Maharashtra, India

Management of the daily orders received via the website and other portals.Processing of the order and monitoring the packaging process up until the pickup done by the third-party logistic partners.Tracking the shipments of the website orders and catering to any query regarding the same.Managing the stock inventory and sending out Purchase Orders for the stock required to the vendors/suppliers.Coordinating with vendors for smooth and timely supply of the stocks.Managing and catering to customer queries, received via telephone and email.Assisting the co-founders in any other tasks related to the day-to-day business of the website.

Virar, Maharashtra, India

Communicated with clients to identify their needs and budget and match toavailable properties.Scheduled walkthroughs of prospective properties and guided clients through each home'sfeatures and value.Develop positive and trusting relationships with customers by addressing individual needs.Negotiated and managed sales contracts and answered all client questions.Stay up-to-date on market trends and property values to best assist clients.

Mumbai, Maharashtra, India

Planned and implemented events according to clients requirements(Wedding and Corporate Events).Manage all areas of events, from planning through the event day, and post-event activities.Managed budgets and ensured all events were completed under the deadline.Created Event Schedule.Supervised and coordinated suppliers and staff during the event.Ensured the service runs smoothly and efficiently.Communicated constantly with the client to maintain satisfaction.