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Curtis Marshall is listed as Call Center Analyst at NationsBenefits, based in College Station, Texas, United States. AeroLeads shows a matched LinkedIn profile for Curtis Marshall.
Curtis Marshall previously worked as Creative Director at Fresh Kingz and Founder at Fresh Kingz. Curtis Marshall holds Associate'S Degree, Commercial And Advertising Art from Texas State Technical College Waco.
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Hello, I am a dynamic individual driven by a passion for innovation, leadership, and creativity. Throughout my career, I've been on a remarkable journey, transforming ideas into impactful solutions and inspiring those around me to reach new heights of excellence.From my early days at the Lincoln Rec Center Boys & Girls Club, where my dedication to youth empowerment first took root, to my current role as an call center analyst spearheading innovation in corporate settings, I've consistently demonstrated my ability to make a difference in every endeavor.As a seasoned professional in operations management, I've honed my skills in team leadership, process improvement, and strategic planning. My track record speaks volumes—whether it's managing a team of associates or implementing cutting-edge solutions to streamline operations, I've always been at the forefront of innovation.But my passion doesn't stop there. As the founder of FRESH KINGZ Creative Studio, I've embarked on a mission to inspire the next generation of creatives. Through this passion project I share with my son, I've created a platform where young talents are encouraged to explore their creativity. This passion project, born from my deep-seated desire to give back to the community that shaped me.My journey has been fueled by a relentless pursuit of innovation, a commitment to excellence, and a passion for making a difference. Whether it's through my corporate endeavors or my creative pursuits, I've always strived to push the boundaries of what's possible and to leave a lasting impact on those around me. As I continue on this journey of fresh innovation and memorable inspiration, I'm excited to see where the future will take me and the lives I'll touch along the way.
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United States
As an Operations Supervisor/Support Specialist, I led a team of 20-35 agents, consistently exceeding performance targets. I took initiative in developing best practices and streamlined workflows, which were quickly adopted by management and led to enterprise-wide implementation, significantly improving operational efficiency.Key Achievements:Automated.
United States
FRESH KINGZ Studio is a dynamic creative platform dedicated to showcasing and supporting emerging talent in the creative community. Through our seasonal exhibitions, collaborative projects, digital product creation, and curated merch and apparel collections, we provide a vibrant space for creators to express themselves and connect with a wider audience. As.
United States
United States
As a Production Floor Manager over the Member Care team, I effectively led a call center team of 15-20 agents, collaborating closely with a team of managers. My key responsibilities included:+Enforcing service protocols and standard operating procedures+Conducting uptraining sessions to drive continuous improvement+Coordinating new hire onboarding and.
United States
As a Production Team Supervisor, I managed a team of 10-20 Home Retention associates in a high-volume, performance-driven environment. My responsibilities included:+Providing daily coaching and feedback to associates+Handling complex customer escalations+Conducting performance improvement plans for performance outliers+Managing bi-weekly payroll updates.
United States
As a Production Team Lead for T-Mobile/Dish Clients, I played a pivotal role in managing and supporting a team of 20-25 associates, delivering world-class customer service. My outstanding performance led to a promotion to Supervisor, where I excelled in leadership and team development, resulting in top-performing associates advancing to higher positions.
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Curtis Marshall works for NationsBenefits.
Curtis Marshall is listed as Call Center Analyst at NationsBenefits.
Curtis Marshall is based in College Station, Texas, United States while working with NationsBenefits.
Curtis Marshall has worked for Nationsbenefits, Fresh Kingz, Altran, Penncro Associates, Inc., and West Corporation.
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Curtis Marshall holds Associate'S Degree, Commercial And Advertising Art from Texas State Technical College Waco.
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