Daniel Freudberg Email & Phone Number

Supporting various small businesses and contractors in their IT needs.

Perform freelance desktop support work while taking a career break to address personal, family, and estate matters following the passing of multiple family members.

Washington, DC, US

• Maintained responsibility for providing tier-one and tier-two on-site and remote support for managed IT services while providing world-class service to diverse clients.
• Supported users in transitioning to online work environments during the COVID-19 pandemic with minimal oversight and autonomy to execute effective decisions; guide users through desktop computer setups, home network.
• Enabled users to utilize software and perform IT processes and tasks by developing in-depth, easy-to-follow instructions and trainings for both on-site and remote users, including for VPN access, Intermedia Phone Apps.
• Retained $300K in annual revenue by proactively addressing and resolving an urgent client flight risk.
• Evaluated staff member performance to identify strengths and opportunities for additional coaching.
• Drafted and prepared detailed reports and documentation outlining customer interactions and data.

Washington, DC, US

New York, NY, US

• Completed in a 12 week, nearly 500 hour, intensive and immersive web development course consisting of classes, labs, projects, and code reviews
• Worked individually and in teams to create various projects and complete labs.Projects
• "Who Wants to Win an iPhone X" || A front end trivia game || Languages used: HTML, CSS, JavaScript
• Fortnite: The Blog || A full stack, full CRUD blog || Languages used: Express.js, MongoDB, Node.js
• Wobble || Languages used: React.js, Node.js, Express.js, MongoDB o Full-stack group project that displays websites via iFrame from seed data or user input. Focus on the backend and rendering JSON data using Express o.
• UFO || Tech: Swift, SpriteKit o A side scrolling iOS game similar to Flappy Bird where the user controls an object to avoid incoming squares and get a higher score. Currently in beta on the AppStore. o Worked to.

• Achieved the all-time store record for the most positive Net Promoter Score (NPS) customer surveys on a monthly and annual basis, directly contributing to a 5% increase in overall annual NPS for the store.
• Promoted operational excellence by facilitating hiring and interview processes for various locations, including the grand opening of Lego’s Pentagon City (VA), in coordination with local/district leadership.
• Provided dynamic and comprehensive leadership to a high-performing team of 12+ employees, including guiding staff in achieving sales targets, coordinating trainings, and outperforming benchmarks.
• Played a key role in driving customer loyalty and sales by leading exclusive in-store activities, such as Lego Club meetings and Mini-Build events.
• Established the concept of the birthday crown giveaway initiative by submitting a continuous improvement proposal that was adopted across all retail stores company wide.

* Instructed K-4 students in Junior Electrical Engineering and Junior Structural Engineering classes* Planned and executed engaging lesson plans for hands-on activities* Developed student skills including using fun activities, including wire stripping to make circuits, and tower building using Lego bricks, while maintaining proper safety standards, student.

Web Development

Education record