Michael Freund
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Michael Freund Email & Phone Number

IT Program Manager V, DTS Service Delivery at Bank of America
Location: Dallas-Fort Worth Metroplex, United States, United States 10 work roles 3 schools
1 work email found @email.msn.com 6 phones found area 214 and 972 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 6 phones

Work email m****@email.msn.com
Direct phone (214) ***-****
LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Bank of America
Role
IT Program Manager V, DTS Service Delivery
Location
Dallas-Fort Worth Metroplex, United States, United States
Company size
250057 employees

Who is Michael Freund? Overview

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Quick answer

Michael Freund is listed as IT Program Manager V, DTS Service Delivery at Bank of America, a company with 250057 employees, based in Dallas-Fort Worth Metroplex, United States, United States. AeroLeads shows a work email signal at email.msn.com, phone signal with area code 214, 972, and a matched LinkedIn profile for Michael Freund.

Michael Freund previously worked as Senior Manager, Project Management at Concentrix and Senior Project Manager at Convergys Corporation, Now Concentrix. Michael Freund holds Bachelors, Kinesiology, Education, History from University Of North Texas.

Company email context

Email format at Bank of America

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*@email.msn.com
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AeroLeads found 1 current-domain work email signal for Michael Freund. Compare company email patterns before reaching out.

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Profile bio

About Michael Freund

Experienced Project Manager with over 28 years of proven leadership in managing complex projects across diverse industries. Adept at leading large, multidisciplinary teams to achieve strategic objectives, delivering substantial organizational improvements on time and within budget. Demonstrated success in engaging senior leadership and C-suite executives to ensure alignment with organizational goals and drive impactful outcomes. Six Sigma certified, PMP application approved and certification pending test.

Listed skills include Six Sigma Black Belt, Impact Customer Service Training, Zig Ziglar, Project Management, and 27 others.

Current workplace

Michael Freund's current company

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Bank of America
Bank Of America
IT Program Manager V, DTS Service Delivery
charlotte, north carolina, united states
Website
bankofamerica.com
Employees
250057
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Company profile
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10 roles

Michael Freund work experience

A career timeline built from the work history available for this profile.

It Program Manager V, Dts Service Delivery

Current
Bank Of America

Plano, Texas, United States

  • Provide extensive program and project management expertise for the Data Transaction Services (DTS) Team, overseeing initiatives that handle over 85% of the bank's inbound and outbound transactions.
  • Leverage Agile methodologies to drive program execution with a focus on adding business value, optimizing resources, and managing project risks.
  • Oversee program execution, ensuring fiscal responsibility and alignment with strategic objectives.
  • Implement effective risk management strategies to minimize operational risks, enhancing reliability and security of transaction services.
Aug 2024 - Present

Senior Manager, Project Management

Concentrix

Frisco, Texas, United States

  • Led a team of 5 North American Project Managers overseeing global initiatives across North America, Latin America, EMEA, Philippines, and India, supporting multiple verticals including healthcare, banking, crypto.
  • Supervised team successfully implemented 75+ projects (2020-2023), ensuring alignment with diverse client needs across various industries and global regions.
  • Spearheaded the implementation of 40+ worldwide projects (2019-2023), meeting complex client RFI/RFP requirements while delivering on scope, timeline, and budget.
  • Drove operational excellence and consistent delivery across multi-continental teams, supporting seamless execution and client satisfaction.
Oct 2018 - May 2024

Senior Project Manager

Convergys Corporation, Now Concentrix

Frisco, Texas, United States

  • Dedicated project lead for Stream’s largest client, overseeing global support operations across ten centers with over 2,400 advocates.
  • Developed and implemented a Sales at Point of Service (SPoS) program to capitalize on cross-sell and up-sell opportunities within inbound support interactions, enhancing revenue streams.
  • Led multiple annual global initiatives to align on client strategies, ensuring cohesion and effectiveness across regions.
Dec 2009 - Oct 2018

Sr. Director / Director Of Business Development

Stream Global Services

Lewisville, Texas, United States

  • Led operations for Stream’s largest account, supporting personal computer and printer businesses across 10 centers in four regions with a team of over 2,400 advocates.
  • Achieved and maintained preferred vendor status through exceptional service delivery, operational excellence, and strong client relationships.
  • Collaborated with cross-functional teams to deliver high-quality services that aligned with client strategic objectives, driving loyalty and long-term retention.
  • Owned and nurtured the client relationship while developing Operations staff to manage daily client communications and operational needs effectively.
  • Directed strategic planning for business growth, both in existing services and new opportunities.
  • Ensured contract compliance and managed client requests for scope changes, evaluating and implementing adjustments to resources, skills, or pricing as needed to meet business requirements.
Dec 2004 - Dec 2009

Service Delivery Manager

Stream

Canton, Massachusetts, United States

Dec 2000 - Mar 2002

Technical Support Representative

Stream Global Services

Carrollton, Texas, United States

Jun 1996 - Aug 1998
Team & coworkers

Colleagues at Bank of America

Other employees you can reach at bankofamerica.com. View company contacts for 250057 employees →

AL Alberto Loayza Alberto Loayza Colleague at Bank Of America Greater London, England, United Kingdom, United Kingdom View → MN Mark Nieto Mark Nieto Colleague at Bank Of America Taguig, National Capital Region, Philippines, Philippines View → HJ Haydee Johnson Haydee Johnson Colleague at Bank Of America United States, United States View → JJ Jermaine Jordan Jermaine Jordan Colleague at Bank Of America Atlanta, Georgia, United States, United States View → PD Pat Davis Pat Davis Colleague at Bank Of America Mesquite, Texas, United States, United States View → AP Alexandre Pancrazi Alexandre Pancrazi Colleague at Bank Of America France, France View → NL Nathan Lockaby Nathan Lockaby Colleague at Bank Of America Dallas-Fort Worth Metroplex, United States View → TR Timothy Reilly Timothy Reilly Colleague at Bank Of America Charlotte, North Carolina, United States, United States View → SD Sundari Deva Sundari Deva Colleague at Bank Of America Chennai, Tamil Nadu, India, India View → CZ Clifford Zhou Clifford Zhou Colleague at Bank Of America Shanghai, China, China View →
3 education records

Michael Freund education

Bachelor'S Degree, Leadership And Coaching

Zenger/Miller Lexs University

Associate'S Degree, Art/Art Studies, General

University Of North Lake
FAQ

Frequently asked questions about Michael Freund

Quick answers generated from the profile data available on this page.

What company does Michael Freund work for?

Michael Freund works for Bank of America.

What is Michael Freund's role at Bank of America?

Michael Freund is listed as IT Program Manager V, DTS Service Delivery at Bank of America.

What is Michael Freund's email address?

AeroLeads has found 1 work email signal at @email.msn.com for Michael Freund at Bank of America.

What is Michael Freund's phone number?

AeroLeads has found 6 phone signal(s) with area code 214, 972 for Michael Freund at Bank of America.

Where is Michael Freund based?

Michael Freund is based in Dallas-Fort Worth Metroplex, United States, United States while working with Bank of America.

What companies has Michael Freund worked for?

Michael Freund has worked for Bank Of America, Concentrix, Convergys Corporation, Now Concentrix, Stream Global Services, and Stream.

Who are Michael Freund's colleagues at Bank of America?

Michael Freund's colleagues at Bank of America include Alberto Loayza, Mark Nieto, Haydee Johnson, Jermaine Jordan, and Pat Davis.

How can I contact Michael Freund?

You can use AeroLeads to view verified contact signals for Michael Freund at Bank of America, including work email, phone, and LinkedIn data when available.

What schools did Michael Freund attend?

Michael Freund holds Bachelors, Kinesiology, Education, History from University Of North Texas.

What skills is Michael Freund known for?

Michael Freund is listed with skills including Six Sigma Black Belt, Impact Customer Service Training, Zig Ziglar, Project Management, Project Coordination, Microsoft Office, Ms Project, and Project Delivery.

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