Michael Freund Email & Phone Number

Plano, Texas, United States

• Provide extensive program and project management expertise for the Data Transaction Services (DTS) Team, overseeing initiatives that handle over 85% of the bank's inbound and outbound transactions.• Leverage Agile methodologies to drive program execution with a focus on adding business value, optimizing resources, and managing project risks.• Oversee program execution, ensuring fiscal responsibility and alignment with strategic objectives.• Implement effective risk management strategies to minimize operational risks, enhancing reliability and security of transaction services.

Frisco, Texas, United States

• Led a team of 5 North American Project Managers overseeing global initiatives across North America, Latin America, EMEA, Philippines, and India, supporting multiple verticals including healthcare, banking, crypto, technology, social media, automotive, and travel.• Supervised team successfully implemented 75+ projects (2020-2023), ensuring alignment with diverse client needs across various industries and global regions.• Spearheaded the implementation of 40+ worldwide projects (2019-2023), meeting complex client RFI/RFP requirements while delivering on scope, timeline, and budget.• Drove operational excellence and consistent delivery across multi-continental teams, supporting seamless execution and client satisfaction.

Frisco, Texas, United States

• Dedicated project lead for Stream’s largest client, overseeing global support operations across ten centers with over 2,400 advocates.• Developed and implemented a Sales at Point of Service (SPoS) program to capitalize on cross-sell and up-sell opportunities within inbound support interactions, enhancing revenue streams.• Led multiple annual global initiatives to align on client strategies, ensuring cohesion and effectiveness across regions.

Lewisville, Texas, United States

• Led operations for Stream’s largest account, supporting personal computer and printer businesses across 10 centers in four regions with a team of over 2,400 advocates.• Achieved and maintained preferred vendor status through exceptional service delivery, operational excellence, and strong client relationships.• Collaborated with cross-functional teams to deliver high-quality services that aligned with client strategic objectives, driving loyalty and long-term retention.• Owned and nurtured the client relationship while developing Operations staff to manage daily client communications and operational needs effectively.• Directed strategic planning for business growth, both in existing services and new opportunities.• Ensured contract compliance and managed client requests for scope changes, evaluating and implementing adjustments to resources, skills, or pricing as needed to meet business requirements.• Drove operational performance across sites to exceed service standards.• Led Client Quarterly Business Reviews, setting agendas and coordinating with teams to showcase performance and discuss future initiatives.

Lewisville, Texas, United States

Lewisville, Texas, United States

Canton, Massachusetts, United States

Carrollton, Texas, United States

Carrollton, Texas, United States

Carrollton, Texas, United States

Bachelors, Kinesiology, Education, History

Bachelor'S Degree, Leadership And Coaching

Associate'S Degree, Art/Art Studies, General